Senior Document Production Associate in Leeds

Senior Document Production Associate

Salary: £30,730 per annum +10% shift allowance (£33,803 total) plus company benefits

Location: Leeds, LS10 1AB

Contract: Full Time, Permanent

Shifts: 40 hours per week, working Monday to Friday, 1pm - 10pm with 1 hour unpaid break

Work model: Fully onsite

Williams Lea seeks a Senior Document Production Associate to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Senior Document Production Associate is responsible for providing word processing and document production services to clients. This experienced position focuses on delivering exceptional customer service by ensuring timely and accurate document production. The role requires expertise in handling tasks such as editing, conversions, formatting, creation, comparisons, and more, based on client requests. The position requires proficiency in document production software applications, along with speed and accuracy in a high-volume, high-pressure environment. The Senior Document Production Associate is also responsible for troubleshooting software/hardware issues and providing instruction/training to other team members. This role oversees the day-to-day production of work for a specific shift or site.

Key responsibilities

• Use appropriate logs and tracking software for all document production work.
• Intake work requests from clients, clarify job instructions, and negotiate deadlines with requesters, seeking alternative solutions when necessary.
• Thoroughly assess job requests and ensure the appropriate completion of tasks throughout the job lifecycle.
• Prioritize work requests across the team and coordinate multiple projects according to established guidelines, especially when managing escalated deadlines or issues.
• Perform document production tasks, including proofreading, intake, and workflow coordination, as needed.
• Use established procedures, standards, and formats to edit, proof, convert, create, transcribe, or complete document production requests to meet client satisfaction.
• Participate in the training of new staff and contribute to the ongoing development of current staff as appropriate.
• Support the management team with the compilation of monthly reporting.
• Demonstrate proficiency in the use of equipment, technology, software, and hardware necessary to perform job functions.
• Communicate with team members, lead, supervisor, or client regarding job or deadline concerns.
• Meet contracted deadlines for service delivery to clients.
• Troubleshoot basic software or hardware problems.
• Foster a proactive environment focused on continuous service enhancement and relationship building with clients.
• Perform quality assurance on work as requested.
• Adhere to Williams Lea policies, as well as client-specific policies.
• Use equipment and supplies in a cost-efficient manner.

Personal attributes

• A minimum of 3-5 years of document production experience, preferably in a legal, banking, or large corporate environment.
• Prior experience in document production and word processing is preferred.
• Advanced skills in MS Office software (Word, Excel, PowerPoint) and strong keyboarding and typing abilities.
• Familiarity with other software programs for editing and creating documents.
• Strong attention to detail and the ability to manage multiple projects simultaneously.
• Excellent organizational skills and the ability to meet deadlines while completing projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information with discretion.
• Sound judgment in decision-making that aligns with business needs and policies.
• Good problem-solving skills and the ability to elevate issues to a supervisory level when appropriate.
• Ability to maintain professional composure when working under tight deadlines.
• Able to work independently as well as collaboratively within a team.
• Adaptability to a fast-paced environment with the ability to prioritize work, balance projects, and meet deadlines.
• Strong organizational skills with a focus on accuracy and quality.
• Ability to troubleshoot more complex tasks, equipment, or software concerns independently and elevate when needed.
• Excellent verbal and written communication and interpersonal skills to communicate effectively with clients and team members in a professional and customer service-oriented manner.
• Self-motivated with a positive attitude.
• Proven customer service skills to create, maintain, and enhance client relationships.
• Ability to work overtime as needed.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).

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