At a Glance
- Tasks: Provide top-notch print and mail services while ensuring client satisfaction.
- Company: Join Williams Lea, a global leader in business support services.
- Benefits: Enjoy 25 days holiday, health insurance, and discounts on tech and gym memberships.
- Other info: Great career development opportunities in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team and make a real impact in a professional environment.
- Qualifications: Good PC skills and a positive attitude; previous experience is a plus.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 per annum, plus company benefits
Location: London, EC2M
Contract: Full time, Permanent
Shifts: 37.5 hours per week, working Monday to Friday, rotating shifts between hours of 8.00am and 8.00pm with 1 hour unpaid lunch break
Work model: Fully on-site
Williams Lea seeks a Workplace Experience Specialist to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Purpose of role
The role of the Workplace Experience Specialist is to provide a professional print and mail room service to employees and contractors. Reporting to the Account Manager, the Workplace Experience Specialist will assist the client to meet deadlines and produce a high standard of work and put the customer/client first and foremost.
Key Responsibilities
- Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
- Deal with incoming post. Sort and scan everything and e-mail to the relevant departments.
- Deal with outgoing post by Franking/Royal Mail.
- Book couriers and deal with incoming couriers quickly and efficiently.
- Build relationship with clients and manage their perceptions and expectations.
- Support colleagues and work as a team in order to achieve the best results for clients.
- Comply with departmental procedures.
- Assist with stationery. Check and stock cupboards, record items that need ordering.
- Floor walks, deliveries to desk and MFD checks/first line fixes.
Personal attributes
- A willing and enthusiastic attitude.
- Good PC skills with knowledge of Microsoft Word and Excel.
- Previous Post room and Reprographics experience would be preferable but not essential.
- Good customer service skills.
- Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
- Able to handle difficult situations well and to act appropriately.
- Display an adaptable and flexible approach.
- Team player - not only within their team but personable and will help out wherever required to get the job done.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
Workplace Experience Specialist in City of London employer: Williams Lea Group Limited
Williams Lea is an exceptional employer, offering a dynamic work environment in the heart of London where creativity thrives. With a strong commitment to employee well-being, we provide a comprehensive benefits package and ample opportunities for professional growth, ensuring that our Creative Director can lead innovative projects while enjoying a balanced work-life experience. Join us to be part of a global team that values diversity and fosters a culture of collaboration and excellence.
Contact Details:
Williams Lea Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Specialist in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Specialist in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea Group Limited!
How to prepare for a job interview at Williams Lea Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
