At a Glance
- Tasks: Provide top-notch clerical support and manage print projects with a focus on customer satisfaction.
- Company: Join Williams Lea, a global leader in business-critical support services.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on tech and gym memberships.
- Other info: Work in a vibrant environment with a commitment to equality and employee development.
- Why this job: Be part of a dynamic team that values diversity and offers career growth opportunities.
- Qualifications: Experience in print production and excellent customer service skills are essential.
The predicted salary is between 33000 - 33000 £ per year.
Senior Workplace Experience Specialist
Salary
£33,000 per annum, plus company benefits
Location
London, EC2M
Contract
Full time, Permanent
Shifts
37.5 hours per week, working Monday to Friday, rotating shifts between hours of 8.00am and 8.00pm with 1 hour unpaid lunch break
Work model
Fully on-site
Williams Lea seeks a Senior Workplace Experience Specialist to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.
Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Senior Workplace Experience Specialist is responsible for providing general clerical office support, including copy, fax, hospitality, manage and deliver professional print, reprographics, document production, and finishing services while ensuring exceptional customer service, quality control, and timely delivery of client requests.
Reporting to and supporting the Account Manager, the role supports business operations through efficient management of print equipment, vendors, production schedules, and document distribution, mail and intake functions at a client site.
Key Responsibilities
- Client & Customer Service
- Act as the primary point of contact for print-related requests.
- Advise stakeholders on print specifications, paper stocks, finishes, and production options.
- Manage urgent and complex print projects.
- Provide regular updates on production status and delivery timelines.
- Floor walks, deliveries to desk and MFD checks/first line fixes.
- Ensure a high level of customer satisfaction.
- Vendor Management
- Liaise with external print suppliers and production partners.
- Obtain quotations and manage print procurement.
- Monitor supplier performance, quality, and delivery standards.
- Coordinate large-volume and specialist print jobs outsourced to vendors.
- Equipment Management
- Monitor print room equipment performance.
- Arrange maintenance and service calls when required.
- Manage consumables including paper, toner, and finishing supplies.
- Minimise downtime and ensure business continuity.
- Distribution & Logistics
- Coordinate packaging and shipment of printed materials.
- Manage local, national, and international distributions.
- Track deliveries and resolve logistical issues.
- Maintain accurate distribution records.
- Reporting & Administration
- Produce print volume and cost reports.
- Monitor print budgets and identify cost-saving opportunities.
- Maintain operational procedures and service documentation.
- Support continuous improvement initiatives.
- Support Account Manager with month end processing and people management
Personal attributes
- Experience within a corporate print room, reprographics, document services, or print production environment.
- Strong knowledge of digital print production processes.
- Excellent customer service and stakeholder management skills.
- Ability to work accurately under pressure and meet strict deadlines.
- Strong attention to detail and quality control.
- Experience with high-volume production print equipment (Canon) is desirable
- Knowledge of print finishing techniques and materials (desirable).
- Experience managing print vendors and outsourced production (desirable).
- Rewards and Benefits
- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers - including our Tech Scheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).
It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersat WL@williamslea. com (we do not accept applications to this email address).
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Senior Workplace Experience Specialist in City of London employer: Williams Lea Group Limited
Williams Lea is an exceptional employer, offering a dynamic work environment in the heart of London where creativity thrives. With a strong commitment to employee well-being, we provide a comprehensive benefits package and ample opportunities for professional growth, ensuring that our Creative Director can lead innovative projects while enjoying a balanced work-life experience. Join us to be part of a global team that values diversity and fosters a culture of collaboration and excellence.
Contact Details:
Williams Lea Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Workplace Experience Specialist in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Lea Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Lea Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Workplace Experience Specialist in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Lea Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at Williams Lea Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Lea Group Limited!
How to prepare for a job interview at Williams Lea Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
