At a Glance
- Tasks: Coordinate daily salon operations and support the Front of House team.
- Company: Join the award-winning Williams & Hirst salon in vibrant Soho.
- Benefits: Enjoy a competitive salary, 28 days holiday, and career progression opportunities.
- Other info: Hands-on role with opportunities for growth and performance bonuses.
- Why this job: Be part of a fast-growing community and make a real impact in the beauty industry.
- Qualifications: Experience in busy salons or high-end hospitality preferred.
The predicted salary is between 30000 - 37000 £ per year.
Salary: £30,000–£37,000 per annum, depending on experience
Holiday: 28 days’ annual leave, including bank holidays
Progression and bonus opportunities available
About Williams & Hirst
Williams & Hirst is an award-winning co-work salon in the heart of Soho, founded for independent hairdressing. Since opening just two years ago, Williams & Hirst has won 12 industry awards and grown into a community of over 40 independent hairdressers, operating from our 18-chair salon on Wardour Street. We are a fast-growing business, and alongside the day-to-day salon, Williams & Hirst regularly hosts leading hair and beauty brands for events, education, launches and industry activations.
We are now looking for a confident, highly organised and responsible Salon Coordinator to take ownership of the day-to-day coordination of the salon.
The Role
The Salon Coordinator is a key operational role within Williams & Hirst, working closely with and reporting directly to the Directors. You will be responsible for ensuring the salon runs smoothly day to day, including coordinating the Front of House team and managing their rota to ensure the salon is appropriately staffed. With 18 workstations, over 40 independent hairdressers and a constant flow of clients, deliveries, brands and events, this is a fast-paced role where excellent communication and organisation are essential. You must be able to work under pressure, prioritise quickly, take responsibility and make sensible decisions without needing constant direction. This is also a hands-on position. Whether it's dealing with an operational issue, supporting Front of House, completing a stock check, speaking with an independent hairdresser or making client refreshments during a busy period, we expect everyone to work together to maintain the standards of Williams & Hirst. The ability to work evenings and Saturdays is an essential requirement of this position. Applicants must have flexibility across these periods as part of their regular working pattern.
Key Responsibilities
- Taking responsibility for the day-to-day running and coordination of the salon
- Working directly with the Directors and communicating any operational issues clearly
- Coordinating and supporting the Front of House team
- Managing the Front of House rota, including planning shifts, holidays and arranging appropriate cover when required
- Ensuring Front of House staffing reflects the needs of the salon and upcoming events
- Supporting the Front of House team with their daily duties and ensuring tasks are completed to the required standard
- Ensuring daily opening and closing procedures are completed correctly
- Welcoming clients and maintaining an exceptional client experience
- Preparing and serving client refreshments throughout the day
- Maintaining the presentation and standards of all client-facing and communal areas
- Supporting our community of 40+ independent hairdressers with day-to-day operational queries
- Carrying out regular stock checks across salon, retail, hospitality and operational supplies
- Monitoring stock levels, identifying shortages and ensuring essential items are reordered
- Receiving, checking and organising deliveries
- Liaising professionally with suppliers, contractors and external partners
- Supporting the coordination of brand events, education and private hires
- Identifying problems and taking ownership of resolving them
- Communicating effectively between the Directors, Front of House team and independent hairdressers
- Ensuring salon procedures, standards and house rules are followed
- Having tough or uncomfortable conversations when required, while remaining professional, fair and respectful
- Handling complaints or difficult situations calmly and knowing when something should be escalated to the Directors
- Taking on additional operational responsibilities as the company continues to grow
Who We're Looking For
We are looking for someone who is confident, switched-on, responsible and exceptionally organised. The salon can be extremely busy, with multiple things requiring attention at the same time. You need to be able to remain calm, prioritise effectively and make decisions while continuing to deliver a high standard of service. Excellent spoken and written English is essential for this role, due to the level of daily communication required with clients, independent hairdressers, team members, Directors, brands, suppliers and external partners.
You should be:
- Highly organised with excellent attention to detail
- Confident working in a fast-paced and high-pressure environment
- Responsible, reliable and punctual
- Proactive — someone who sees what needs doing and does it
- Comfortable taking ownership and making day-to-day decisions
- Confident managing rotas, staffing requirements and last-minute changes
- An excellent verbal and written communicator
- Approachable but confident enough to be firm when required
- Comfortable having difficult conversations and resolving issues
- Naturally hospitality and customer-service focused
- Able to coordinate and support a Front of House team
- Comfortable carrying out stock checks and maintaining accurate records
- Calm and solutions-focused when problems arise
- Happy to be hands-on and help wherever required
- Someone who takes genuine pride in maintaining exceptionally high standards
- Able and willing to work evenings and Saturdays – this is non-negotiable and an essential requirement of the role
Previous salon experience is preferred, particularly experience within a busy or premium salon environment. Experience within high-end hospitality, hotels, members' clubs or other fast-paced customer-facing businesses will also be considered.
Progression & Opportunity
Williams & Hirst is a fast-growing company, and we want this position to grow alongside the business. Having won 12 awards in our first two years, grown to more than 40 independent hairdressers and established an 18-chair flagship space in Soho, our operation continues to evolve. For the right person, there will be opportunities for career progression, increased responsibility and performance-related bonuses as both the role and company develop. This is not a traditional receptionist position. We are looking for someone who wants ownership, responsibility and the opportunity to become an important part of the continued growth of Williams & Hirst.
Salon co-ordinator employer: Williams & Hirst Ltd
At Williams & Hirst, we pride ourselves on being an exceptional employer, offering a vibrant and collaborative work environment in the heart of Soho. As the Head of Front of House, you'll not only lead a dedicated team but also enjoy competitive salaries, staff discounts, and ample opportunities for personal growth and career development. Join us in delivering outstanding service while being part of an award-winning salon that values professionalism and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Salon co-ordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Williams & Hirst Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Williams & Hirst Ltd
Don't be shy about reaching out to Williams & Hirst Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Salon co-ordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Williams & Hirst Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Williams & Hirst Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
