At a Glance
- Tasks: Welcome customers and ensure a seamless service experience at our premium dealership.
- Company: Join Williams Motor Group, a family-run business with a rich heritage.
- Benefits: Competitive salary, performance bonuses, generous holiday, and staff discounts.
- Other info: Enjoy a supportive team environment with excellent career progression opportunities.
- Why this job: Be the first point of contact and make a lasting impression on customers.
- Qualifications: Strong communication skills and a customer-first attitude are essential.
The predicted salary is between 29835 - 30735 £ per year.
Performance Bonus | 1 in 3 Saturdays | Premium automotive environment
Here at Williams, our Drive Through Hosts play a vital role in creating an exceptional first impression, ensuring every customer receives a warm welcome and a seamless service experience from the moment they arrive. This is an opportunity to join a professional, well‑equipped dealership environment where customer care, organisation and teamwork are at the heart of everything we do.
Earnings and progression
We offer a salary of £29,835 with an additional performance bonus of £900 per year.
Working pattern
Monday to Friday, 8.00am-5.30pm and 1 in 3 Saturday Mornings 9.00am-1.00pm
About the Drive Through Host / Concierge role
As a Drive Through Host, you’ll be the first point of contact for all service customers, ensuring they feel welcomed, informed and supported throughout their visit. You’ll work closely with Service Advisors, to ensure every vehicle is checked in accurately and every customer receives a smooth, efficient experience. This role is ideal for someone who is confident, well‑presented and passionate about delivering outstanding customer service.
What you’ll be doing as a Drive Through Host / Concierge
- Greeting customers professionally welcoming all visitors promptly, introducing yourself and confirming their appointment
- Escorting customers to the lounge offering refreshments and ensuring they meet the correct colleague
- Liaising with Service Advisors clearly communicating customer needs and additional work
- Checking in vehicles photographing and recording damage, tagging keys in the security system
- Managing customer flow ensuring no customer is left waiting unnecessarily
- Maintaining vehicle standards, ensuring all cars are clean, parked correctly and ready for handover
- Keeping the working environment tidy
What we’re looking for
- A professional, polite and customer‑first attitude
- Strong communication and organisational skills
- Ability to remain calm and efficient in a fast‑paced environment
- Smart personal appearance and excellent attention to detail
- Flexibility to work overtime when required
- Commitment to health, safety and company standards
- Full UK Driving License
What we offer
- Prestige staff car options and staff discounts across the Group
- Great facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
- £1,000 employee referral bonus for introducing great people to the business
- Medicash healthcare scheme to support everyday health costs
- Employee Assistance Programme (EAP) offering confidential support, advice and counselling
- Wellbeing courses and support to help you look after your physical and mental health
- Company pension scheme and life assurance cover for long‑term security
- Employee reward and recognition schemes celebrating great performance
- Annual Williams summer staff event and children’s Christmas party
Why Williams Motor Group
Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car. We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.
Interested? If you enjoy delivering great customer service and want to work in a forward‑thinking, premium automotive business, we’d love to hear from you. Apply now and join us in delivering The Difference is Williams.
Drive Through Host/Concierge in Stretford employer: Williams Group
At Williams Motor Group, we pride ourselves on fostering a professional and supportive work environment where exceptional customer service is at the forefront of our operations. As a Drive Through Host, you'll enjoy competitive earnings, generous annual leave, and a range of employee benefits including healthcare support and recognition schemes, all while being part of a family-run business that values its heritage and invests in your growth. Join us in delivering outstanding experiences in a premium automotive setting, where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Drive Through Host/Concierge in Stretford
✨Tip Number 1
Make sure you research Williams Motor Group before your interview. Knowing their history and values will help you connect with the team and show that you're genuinely interested in being part of their family business.
✨Tip Number 2
Practice your customer service skills! As a Drive Through Host, you'll be the first point of contact for customers. Role-play scenarios with friends or family to get comfortable with greeting and assisting customers in a friendly manner.
✨Tip Number 3
Dress to impress! Since this role requires a smart personal appearance, make sure you choose an outfit that reflects professionalism and aligns with the premium automotive environment at Williams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining the Williams team. Plus, it’s super easy to navigate!
We think you need these skills to ace Drive Through Host/Concierge in Stretford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can contribute to our team.
Tailor Your Application:Make sure to tailor your application to the Drive Through Host role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and organisational skills.
Be Professional Yet Approachable:Remember, you’ll be the first point of contact for our customers. Use a professional tone in your application, but keep it friendly and approachable. We love candidates who can balance professionalism with warmth!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Williams!
How to prepare for a job interview at Williams Group
✨Know the Role Inside Out
Before your interview, make sure you understand the Drive Through Host role thoroughly. Familiarise yourself with the key responsibilities like greeting customers, liaising with Service Advisors, and managing customer flow. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your ability to remain calm under pressure and how you ensure every customer feels welcomed and supported.
✨Dress to Impress
First impressions matter, especially in a premium automotive environment. Dress smartly and maintain a professional appearance for your interview. This not only shows respect for the company but also reflects your understanding of the role's expectations.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm and helps you gauge if the company culture aligns with your values.
