Parts Advisor in Manchester

Here at Williams, our Parts Advisors play a key role in keeping our aftersales operations running smoothly, ensuring customers and workshop teams receive the right parts, at the right time, with exceptional service. This is an opportunity to join a professional, well-equipped dealership environment where accuracy, organisation and customer care are at the heart of everything we do. This role is based at our JLR site in Trafford Park.

Earnings and progression

We offer a competitive salary of £28,610 with an additional £3,000 available through performance-related bonus, giving on-target earnings of £31,610.

Working pattern

This is a full-time role, working Monday to Friday, 8.00am–6.00pm (on a shift pattern) with 1 in 3 Saturday mornings 9.00am-1.00pm.

About the Parts Advisor role

As a Parts Advisor, you’ll be responsible for delivering a prompt, professional service to both retail customers and internal departments. You’ll identify, source and supply vehicle parts and accessories, ensuring accuracy, efficiency and excellent communication throughout the process. This role is ideal for someone who is organised, customer-focused and thrives in a fast-paced environment.

What you’ll be doing as a Parts Advisor

• Providing professional customer service supporting customers and workshop teams with parts enquiries
• Identifying and supplying parts ensuring accuracy and efficiency
• Processing orders and returns following company procedures
• Maintaining stock records assisting with stock checks and audits
• Monitoring back orders keeping customers updated on availability
• Maintaining a clean, organised department
• Supporting sales targets contributing to departmental objectives

What we’re looking for

• Previous experience in an automotive parts or motor trade environment (desirable)
• Strong customer service and communication skills
• Good organisation and attention to detail
• Ability to work well in a fast-paced team
• Basic computer skills and familiarity with stock systems

What we offer

• Monthly performance bonus, of £3,000 per year - earn even more for great performance
• Career development plan, including full manufacturer training and certification
• Structured working hours, averaging a 42.5 hour week with Saturday mornings on a 1-in-3 rota
• Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long-term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children’s Christmas party

Why Williams Motor Group

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car. We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.

Interested?

If you enjoy delivering great customer service and want to work in a forward-thinking, premium automotive business, we’d love to hear from you. Apply now and join us in delivering The Difference is Williams as our new Parts Advisor.