At a Glance
- Tasks: Manage customer calls, arrange service appointments, and ensure accurate information capture.
- Company: Join the family-run Williams Motor Group with a rich heritage since 1909.
- Benefits: Earn a competitive salary plus up to £6,000 in performance bonuses and generous annual leave.
- Other info: Enjoy extensive training, career progression, and a supportive work environment.
- Why this job: Be the voice of our brand and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a positive, team-focused attitude are essential.
The predicted salary is between 27600 - 33600 € per year.
Here at Williams Motor Group, our Customer Service Advisors play a vital role behind the scenes, acting as the first point of contact for customers booking services and supporting the smooth flow of work into our aftersales departments. This is a telephone-based role, ideal for someone who enjoys speaking with customers, handling a high volume of calls and working in a structured, professional environment.
Earnings and progression
We offer a competitive salary of £27,600, with the opportunity to earn up to £6,000 in commission each year based on performance. This is a role where strong performance is recognised, giving you the chance to build your earnings over time while developing your skills within a structured, supportive environment.
Working Pattern
This is a full‑time role, averaging around 40 hours per week across Monday to Friday, with shifts scheduled between 8.00am and 6.00pm. You’ll also work Saturday mornings on a 1‑in‑3 rota (8.30am–12.30pm).
About the Customer Service Advisor Role
As a Customer Service Advisor within our bookings team, you’ll manage inbound and outbound calls, arrange service appointments and ensure customer information is captured accurately and efficiently. You’ll work as part of a dedicated bookings function, supporting multiple sites and ensuring customers receive a clear, professional and consistent experience from their first contact with Williams. This is a non‑customer‑facing role, focused entirely on telephone communication, system accuracy and customer support.
What you’ll be doing as a Customer Service Advisor
- Handling inbound and outbound customer calls in a bookings environment
- Arranging service and aftersales appointments accurately and efficiently
- Capturing and updating customer details on internal systems
- Providing clear information and setting expectations with customers
- Working closely with service and aftersales teams to support daily operations
- Managing workload professionally in a fast‑paced call‑handling role
What we’re looking for
- Previous experience in a telephone‑based customer service or call‑handling role is preferred but not essential
- Strong verbal communication skills and a confident telephone manner
- Accuracy, organisation and attention to detail
- Ability to work efficiently in a fast‑paced, target‑driven environment
- A positive, professional and team‑focused approach
What we offer
- Opportunity to earn up to £6,000 in commission each year based on performance
- Extensive training and ongoing coaching
- Clear career progression opportunities across Williams Motor Group
- Prestige staff car options and staff discounts across the Group
- Modern facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday (including Bank Holidays), rising to 35 days with length of service
- £1,000 employee referral bonus for introducing great people to the business
- Medicash healthcare scheme to support everyday health costs
- Employee Assistance Programme (EAP) offering confidential support, advice and counselling
- Wellbeing courses and support to help you look after your physical and mental health
- Company pension scheme and life assurance cover for long‑term security
- Employee reward and recognition schemes celebrating great performance
- Annual Williams summer staff event and children’s Christmas party
Why work for Williams
Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car. We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.
Customer Service Advisor in Manchester employer: Williams Group
At Williams Motor Group, we pride ourselves on being an excellent employer, offering a competitive salary and the potential to earn significant performance bonuses. Our supportive work culture fosters employee growth through extensive training and clear career progression opportunities, all within a modern and professional environment. With generous annual leave, health benefits, and a strong emphasis on employee wellbeing, we ensure that our Customer Service Advisors feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Williams Motor Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to refine your communication skills.
✨Tip Number 3
Show off your personality! When you're on the phone, let your enthusiasm shine through. A positive attitude can make a huge difference in customer interactions, so don’t be afraid to let your friendly side show!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight any relevant experience you have in telephone-based customer service, as this will show us you're a great fit for the job!
Show Off Your Communication Skills:Since this role is all about handling calls, let your verbal communication skills shine through in your written application. Use clear and concise language to demonstrate your ability to convey information effectively.
Be Professional and Positive:We’re looking for a team-focused approach, so make sure your application reflects a positive attitude. A professional tone will help us see that you’re ready to contribute to our supportive environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Williams Group
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Advisor role thoroughly. Familiarise yourself with the key responsibilities like handling calls, arranging appointments, and capturing customer details. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role is all about telephone communication, practice speaking clearly and confidently. You could even do mock interviews with a friend or family member. Focus on how you articulate your thoughts and ensure you can convey information effectively, as this will be crucial in your day-to-day tasks.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or manage a high volume of calls. Prepare specific examples from your past experiences that demonstrate your skills and approach to problem-solving. This will help you stand out as a candidate who can thrive in a fast-paced environment.
✨Show Enthusiasm for the Company
Do a bit of research on Williams Motor Group and their values. During the interview, express why you want to work there and how you align with their mission. Showing genuine enthusiasm can make a big difference and demonstrate that you're not just looking for any job, but are specifically interested in being part of their team.
