At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair needs with a smile.
- Company: Join Williams, a modern automotive company focused on customer experience and innovation.
- Benefits: Earn up to £40,000 with bonuses, enjoy 30 days holiday, and access staff discounts.
- Other info: Enjoy structured hours and ongoing training in a supportive team atmosphere.
- Why this job: Make a real impact in a fast-paced environment while building a rewarding career.
- Qualifications: Customer service experience and a passion for helping others are key.
The predicted salary is between 34300 - 37050 € per year.
Average 40‑hour week | 1‑in‑4 Saturdays | OTE £37,050
Join Williams and discover a modern, customer‑focused Service Advisor role where smart technology, great service and work‑life balance genuinely come together. This is not a traditional Service Advisor role. We’ve moved with the times.
Earnings potential and progression
We offer OTE in the range of £34,300 to £37,050, depending on experience and level within the role. Our top Service Advisors earn in the region of £40,000! Earnings increase as you develop capability, confidence and performance, combining a competitive salary with performance‑related bonus, supported by structured progression pathway. This is a role where staying, developing and performing is genuinely rewarded.
Working pattern
This is a full‑time role, averaging 40 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work‑life balance.
What makes this Service Advisor role different
Our Service Advisors are at the heart of the customer journey, combining great service with modern digital systems that help deliver a smoother, more seamless experience. This is not a traditional Service Advisor role. Rather than working through a fixed list of pre‑assigned customers, you’ll support a seamless customer journey across both front‑of‑house service and digital aftersales interactions. This includes using our self‑service key drop‑off and digital check‑in systems, reflecting our continued investment in smarter technology and modern ways of working. You’ll be the trusted link between our customers and our workshop, working closely with technicians and service teams to keep customers informed, supported and confident throughout their visit. This is an ideal role for someone who enjoys working with people, thrives in a fast‑paced environment and wants to build a long‑term career, not just do a job.
What you’ll be doing as our Service Advisor
- Acting as the main point of contact for service and repair customers
- Welcoming customers and setting clear expectations for their visit
- Managing bookings, vehicle check‑ins and customer updates throughout the day
- Supporting customers using our digital check‑in and self‑service key drop‑off systems
- Explaining recommended work clearly and professionally
- Liaising closely with the workshop team to ensure vehicles are completed on time
What we’re looking for
- Previous experience as a Service Advisor or within a customer‑facing automotive role is desirable
- Strong communication and customer service skills
- A professional and positive approach with the ability to build rapport quickly
- Excellent organisation skills and attention to detail
- Ability to work well within a busy team environment
- A genuine passion for delivering outstanding customer experiences
- Full UK Driving Licence required
What we offer
- Monthly performance bonus, with on‑target earnings of £4,800 per year - earn even more for great performance
- Career development plan, including full manufacturer training and certification
- Structured working hours, 40-hour week with Saturday mornings on a 1‑in‑4 rota
- Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
- Prestige staff car options and staff discounts across the Group
- Great facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday
Service Advisor in London employer: Williams Group
At Williams, we pride ourselves on being a modern employer that values work-life balance and employee development. Our Service Advisors enjoy competitive earnings potential, structured career progression, and the opportunity to work with cutting-edge technology in a supportive team environment. With generous annual leave and a focus on delivering exceptional customer experiences, Williams is an excellent place for those looking to build a rewarding long-term career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your customer service skills and experience in a way that shows you understand their needs.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its values. Be ready to discuss how you can contribute to their modern, customer-focused approach as a Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role at Williams and how your background makes you a perfect fit. Don’t forget to mention your passion for delivering outstanding customer experiences!
Show Off Your Communication Skills:As a Service Advisor, strong communication is crucial. In your application, demonstrate your ability to build rapport and keep customers informed. Use clear and professional language to reflect how you’d interact with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Williams Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does at Williams. Familiarise yourself with their customer-focused approach and how they use modern technology to enhance the service experience. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve resolved issues or built rapport quickly – these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
In a busy environment, organisation is crucial. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, as this will show you can handle the fast-paced nature of the job.
✨Express Your Passion for Customer Service
Williams values outstanding customer experiences, so be prepared to talk about why you love working with people. Share your passion for delivering great service and any relevant experiences that showcase your commitment to customer satisfaction.
