At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair needs with a modern twist.
- Company: Join Williams Motor Group, a family business with a rich heritage and a focus on innovation.
- Benefits: Earn up to £37,050 plus bonuses, enjoy 30 days holiday, and access health support.
- Other info: Enjoy a supportive team culture and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while building a rewarding career.
- Qualifications: Customer service experience and strong communication skills are a must.
Join Williams Motor Group and discover a modern, customer‑focused Service Advisor role where smart technology, great service and work‑life balance genuinely come together. This is not a traditional Service Advisor role. We’ve moved with the times. We offer OTE in the range of £34,300 to £37,050, depending on experience and level within the role. Our top Service Advisors earn in the region of £40,000! Earnings increase as you develop capability, confidence and performance, combining a competitive salary with performance‑related bonus, supported by structured progression pathway.
Working pattern: This is a full‑time role, averaging 41 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work‑life balance.
What makes this Service Advisor role different: Our Service Advisors are at the heart of the customer journey, combining great service with modern digital systems that help deliver a smoother, more seamless experience. Rather than working through a fixed list of pre‑assigned customers, you’ll support a seamless customer journey across both front‑of‑house service and digital aftersales interactions. This includes using our self‑service key drop‑off and digital check‑in systems, reflecting our continued investment in smarter technology and modern ways of working. You’ll be the trusted link between our customers and our workshop, working closely with technicians and service teams to keep customers informed, supported and confident throughout their visit. This is an ideal role for someone who enjoys working with people, thrives in a fast‑paced environment and wants to build a long‑term career, not just do a job.
What you’ll be doing as our Service Advisor:
- Acting as the main point of contact for service and repair customers
- Welcoming customers and setting clear expectations for their visit
- Managing bookings, vehicle check‑ins and customer updates throughout the day
- Supporting customers using our digital check‑in and self‑service key drop‑off system
- Explaining recommended work clearly and professionally
- Liaising closely with the workshop team to ensure vehicles are completed on time
What we’re looking for:
- Previous experience as a Service Advisor or within a customer‑facing automotive role is desirable
- Strong communication and customer service skills
- A professional and positive approach with the ability to build rapport quickly
- Excellent organisation skills and attention to detail
- Ability to work well within a busy team environment
- Full UK Driving Licence required
What we offer:
- Monthly performance bonus, with on‑target earnings of £4,800 per year - earn even more for great performance
- Career development plan, including full manufacturer training and certification
- Structured working hours, averaging a 41‑hour week with Saturday mornings on a 1‑in‑4 rota
- Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
- Prestige staff car options and staff discounts across the Group
- Great facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
- £1,000 employee referral bonus for introducing great people to the business
- Medicash healthcare scheme to support everyday health costs
- Employee Assistance Programme (EAP) offering confidential support, advice and counselling
- Wellbeing courses and support to help you look after your physical and mental health
- Company pension scheme and life assurance cover for long‑term security
- Employee reward and recognition schemes celebrating great performance
- Annual Williams summer staff event and children’s Christmas party
Why work for Williams: Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car. We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.
Service Advisor in Liverpool employer: Williams Group
At Williams Motor Group, we pride ourselves on being a modern employer that values work-life balance and employee development. Our Service Advisors enjoy competitive earnings, structured career progression, and a supportive team environment, all while working with cutting-edge technology to enhance the customer experience. With generous benefits including 30 days of annual leave, performance bonuses, and a focus on wellbeing, we are committed to fostering a rewarding and fulfilling workplace for our staff in Liverpool.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams Group:Your cover letter is your chance to shine! Tell us why you want to work at Williams Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams Group!
How to prepare for a job interview at Williams Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
