At a Glance
- Tasks: Manage inbound calls, arrange service appointments, and capture customer information accurately.
- Company: Join Williams-Group, a dynamic company in Manchester with a focus on customer satisfaction.
- Benefits: Earn a competitive salary plus up to £6k in commission, with great perks and healthcare support.
- Other info: Enjoy generous annual leave and a supportive workplace culture.
- Why this job: Kickstart your career in customer service with clear progression and extensive training opportunities.
- Qualifications: Strong communication skills and ability to thrive in a structured environment.
The predicted salary is between 27600 - 33600 € per year.
Williams-Group is seeking a Customer Service Advisor in Manchester to manage inbound and outbound calls, arrange service appointments, and ensure accurate customer information capture. This full-time position offers a competitive salary of £27,600 with the potential to earn up to £6,000 in commission annually.
The role requires strong communication skills and the ability to work in a structured environment. Employees benefit from training, clear career progression, and extensive perks, including healthcare support and a generous annual leave policy.
Customer Service Advisor - Inbound Calls + £6k Commission employer: Williams Group
Williams-Group is an excellent employer, offering a dynamic work environment in Manchester where Customer Service Advisors can thrive. With a strong focus on employee development, the company provides comprehensive training and clear pathways for career advancement, alongside attractive benefits such as healthcare support and generous annual leave. Join us to be part of a supportive team that values your contributions and rewards your hard work with competitive commissions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Inbound Calls + £6k Commission
✨Tip Number 1
Make sure you know the company inside out! Research Williams-Group and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing calls, try role-playing with a friend or family member. Get comfortable with handling different customer scenarios so you can shine during the interview.
✨Tip Number 3
Don’t forget to highlight your achievements! When discussing your experience, share specific examples of how you've excelled in previous roles, especially in customer service. Numbers and results speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace Customer Service Advisor - Inbound Calls + £6k Commission
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about managing calls, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can convey information effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific experiences that relate to handling inbound calls and arranging appointments.
Highlight Your Structured Approach:The job requires working in a structured environment, so be sure to mention any previous roles where you thrived in a similar setting. We want to see how you can keep things organised and efficient!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light!
How to prepare for a job interview at Williams Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at Williams-Group. Familiarise yourself with managing inbound and outbound calls, arranging service appointments, and capturing customer information accurately. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication skills are key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past. This will demonstrate your ability to handle calls professionally and efficiently.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses for questions like how you would handle an upset customer or how you would ensure accurate information capture. This will show that you can think on your feet and are ready for the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, career progression opportunities, or the team culture at Williams-Group. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
