At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair needs with a smile.
- Company: Join Williams, a modern automotive business focused on customer experience and innovation.
- Benefits: Earn up to £40,000 with bonuses, enjoy 30 days holiday, and access health support.
- Other info: Enjoy a supportive team environment and great career development opportunities.
- Why this job: Make a real difference in customer journeys while working with cutting-edge technology.
- Qualifications: Customer service experience and a passion for helping others are key.
The predicted salary is between 34300 - 37050 € per year.
Join Williams and discover a modern, customer‑focused Service Advisor role where smart technology, great service and work‑life balance genuinely come together. This is not a traditional Service Advisor role.
Earnings potential and progression
We offer OTE in the range of £34,300 to £37,050, depending on experience and level within the role. Our top Service Advisors earn in the region of £40,000! Earnings increase as you develop capability, confidence and performance, combining a competitive salary with performance‑related bonus, supported by structured progression pathway. This is a role where staying, developing and performing is genuinely rewarded.
Working pattern
This is a full‑time role, averaging 40 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work‑life balance.
What makes this Service Advisor role different
Our Service Advisors are at the heart of the customer journey, combining great service with modern digital systems that help deliver a smoother, more seamless experience. Rather than working through a fixed list of pre‑assigned customers, you’ll support a seamless customer journey across both front‑of‑house service and digital aftersales interactions. This includes using our self‑service key drop‑off and digital check‑in systems, reflecting our continued investment in smarter technology and modern ways of working. You’ll be the trusted link between our customers and our workshop, working closely with technicians and service teams to keep customers informed, supported and confident throughout their visit. This is an ideal role for someone who enjoys working with people, thrives in a fast‑paced environment and wants to build a long‑term career, not just do a job.
What you’ll be doing as our Service Advisor
- Acting as the main point of contact for service and repair customers
- Welcoming customers and setting clear expectations for their visit
- Managing bookings, vehicle check‑ins and customer updates throughout the day
- Supporting customers using our digital check‑in and self‑service key drop‑off systems
- Explaining recommended work clearly and professionally
- Liaising closely with the workshop team to ensure vehicles are completed on time
What we’re looking for
- Previous experience as a Service Advisor or within a customer‑facing automotive role is desirable
- Strong communication and customer service skills
- A professional and positive approach with the ability to build rapport quickly
- Excellent organisation skills and attention to detail
- Ability to work well within a busy team environment
- A genuine passion for delivering outstanding customer experiences
- Full UK Driving Licence required
What we offer
- Monthly performance bonus, with on‑target earnings of £4,800 per year - earn even more for great performance
- Career development plan, including full manufacturer training and certification
- Structured working hours, 40-hour week with Saturday mornings on a 1‑in‑4 rota
- Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
- Prestige staff car options and staff discounts across the Group
- Great facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
- £1,000 employee referral bonus for introducing great people to the business
- Medicash healthcare scheme to support everyday health costs
- Employee Assistance Programme (EAP) offering confidential support, advice and counselling
- Wellbeing courses and support to help you look after your physical and mental health
- Company pension scheme and life assurance cover for long‑term security
- Employee reward and recognition schemes celebrating great performance
- Annual Williams summer staff event and children’s Christmas party
If you enjoy delivering great customer service and want to work in a forward‑thinking, premium automotive business, we’d love to hear from you. Apply now and join us in delivering The Difference is Williams as our new Service Advisor!
Service Advisor in Cheadle employer: Williams Group
At Williams, we pride ourselves on being a modern and customer-focused employer that values work-life balance and employee development. Our Service Advisors enjoy competitive earnings potential, structured career progression, and a supportive team environment, all while working with cutting-edge technology to enhance the customer experience. With generous benefits including a performance bonus, extensive annual leave, and wellness support, Williams is an excellent place for those looking to build a rewarding long-term career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Cheadle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Williams. Understand their values, culture, and what makes them stand out in the automotive industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Think of scenarios where you can demonstrate your communication and problem-solving abilities. Role-play with a friend or family member to get comfortable with handling different customer situations.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. A smart outfit shows that you take the opportunity seriously and are ready to represent Williams in a positive light.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role and how you can contribute to the team.
We think you need these skills to ace Service Advisor in Cheadle
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining us.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon and focus on what makes you a great candidate for this modern, customer-focused role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Williams.
How to prepare for a job interview at Williams Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does at Williams. Familiarise yourself with their modern approach to customer service and how they use technology to enhance the customer journey. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve had to explain complex information clearly or manage customer expectations – these stories will resonate well during your interview.
✨Demonstrate Your Customer-Centric Mindset
Williams values outstanding customer experiences, so be ready to discuss how you prioritise customer satisfaction. Share specific instances where you went above and beyond for a customer, and how you handle challenging situations while maintaining a positive attitude.
✨Prepare Questions About Their Digital Systems
Since this role involves using modern digital systems, show your interest by preparing questions about them. Ask how these technologies improve the customer experience or how they support the team. This not only shows your proactive nature but also your eagerness to adapt to new tools.
