At a Glance
- Tasks: Deliver exceptional customer service and manage parts supply efficiently.
- Company: Join a family-run automotive business with a rich heritage.
- Benefits: Competitive salary, performance bonuses, generous holiday, and health support.
- Other info: Enjoy a supportive team culture and exciting staff events.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Customer service skills and a knack for organisation are key.
The predicted salary is between 28610 - 31610 £ per year.
Here at Williams, our Parts Advisors play a key role in keeping our aftersales operations running smoothly, ensuring customers and workshop teams receive the right parts, at the right time, with exceptional service. This is an opportunity to join a professional, well-equipped dealership environment where accuracy, organisation and customer care are at the heart of everything we do.
Earnings and progression
We offer a competitive salary of £28,610 with an additional £3,000 available through performance-related bonus, giving on-target earnings of £31,610.
Working pattern
This is a full-time role, working Monday to Friday, 8.00am–5.00pm with 1 in 3 Saturday mornings 8.30am–12.30pm.
About the Parts Advisor role
As a Parts Advisor, you’ll be responsible for delivering a prompt, professional service to both retail customers and internal departments. You’ll identify, source and supply vehicle parts and accessories, ensuring accuracy, efficiency and excellent communication throughout the process. This role is ideal for someone who is organised, customer-focused and thrives in a fast-paced environment.
What you’ll be doing as a Parts Advisor
- Providing professional customer service supporting customers and workshop teams with parts enquiries
- Identifying and supplying parts ensuring accuracy and efficiency
- Processing orders and returns following company procedures
- Maintaining stock records assisting with stock checks and audits
- Monitoring back orders keeping customers updated on availability
- Maintaining a clean, organised department
- Supporting sales targets contributing to departmental objectives
What we’re looking for
- Previous experience in an automotive parts or motor trade environment (desirable)
- Strong customer service and communication skills
- Good organisation and attention to detail
- Ability to work well in a fast-paced team
- Basic computer skills and familiarity with stock systems
What we offer
- Monthly performance bonus, of £3,000 per year earn even more for great performance
- Career development plan, including full manufacturer training and certification
- Structured working hours, averaging a 42 hour week with Saturday mornings on a 1-in-3 rota
- Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
- Prestige staff car options and staff discounts across the Group
- Great facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
- £1,000 employee referral bonus for introducing great people to the business
- Medicash healthcare scheme to support everyday health costs
- Employee Assistance Programme (EAP) offering confidential support, advice and counselling
- Wellbeing courses and support to help you look after your physical and mental health
- Company pension scheme and life assurance cover for long-term security
- Employee reward and recognition schemes celebrating great performance
- Annual Williams summer staff event and children’s Christmas party
Why Williams Motor Group
Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car. We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.
Interested?
If you enjoy delivering great customer service and want to work in a forward-thinking, premium automotive business, we’d love to hear from you. Apply now and join us in delivering The Difference is Williams as our new Parts Advisor.
Parts Advisor in Cheadle employer: Williams Group
At Williams Motor Group, we pride ourselves on being an exceptional employer, offering a supportive and professional environment for our Parts Advisors. With competitive earnings potential, generous annual leave, and a strong focus on employee development through structured training and career progression, we ensure our team members thrive both personally and professionally. Our commitment to wellbeing, alongside a vibrant work culture that celebrates achievements, makes Williams a rewarding place to build your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Cheadle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Williams Motor Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Parts Advisor role and rehearse your responses. Focus on your customer service skills and any relevant experience you have in the automotive industry. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Don’t forget to mention something specific from your conversation to make it personal!
We think you need these skills to ace Parts Advisor in Cheadle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the automotive parts or motor trade environment. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your customer service and organisational abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Parts Advisor role and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills:As a Parts Advisor, communication is key. In your application, highlight any experiences where you’ve successfully interacted with customers or worked within a team. We want to know how you keep everyone informed and happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Williams Group
✨Know Your Parts
Familiarise yourself with common vehicle parts and accessories. Being able to discuss specific parts and their functions will show your knowledge and enthusiasm for the role, which is crucial for a Parts Advisor.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this aligns perfectly with the role's emphasis on exceptional service.
✨Show Your Organisational Skills
Be ready to discuss how you stay organised in a fast-paced environment. You might want to share strategies you use to manage stock records or handle multiple orders efficiently, as these skills are key for success in this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's operations or team dynamics. This not only shows your interest in the role but also helps you understand how you can contribute to the team's success at Williams.
