At a Glance
- Tasks: Be the go-to person for customers, managing their service and repair needs with a smile.
- Company: Join Williams, a modern automotive business focused on customer experience and innovation.
- Benefits: Earn up to £40,000 with bonuses, enjoy 30 days holiday, and access health support.
- Other info: Enjoy a supportive team environment with great career development opportunities.
- Why this job: Make a real difference in customer journeys while working with cutting-edge technology.
- Qualifications: Customer service experience and a passion for helping others are key.
The predicted salary is between 34000 - 37000 € per year.
Average 40‐hour week | 1‐in‐4 Saturdays | OTE £37,050
Join Williams and discover a modern, customer‐focused Service Advisor role where smart technology, great service and work‐life balance genuinely come together. This is not a traditional Service Advisor role. We've moved with the times.
Earnings potential and progression
We offer OTE in the range of £34,300 to £37,050, depending on experience and level within the role. Our top Service Advisors earn in the region of £40,000! Earnings increase as you develop capability, confidence and performance, combining a competitive salary with performance‐related bonus, supported by structured progression pathway. This is a role where staying, developing and performing is genuinely rewarded.
Working pattern
This is a full‐time role, averaging 40 hours per week over 5 days, with just 1 in 4 Saturday mornings worked, supporting a healthy work‐life balance.
What makes this Service Advisor role different
Our Service Advisors are at the heart of the customer journey, combining great service with modern digital systems that help deliver a smoother, more seamless experience. This is not a traditional Service Advisor role. Rather than working through a fixed list of pre‐assigned customers, you'll support a seamless customer journey across both front‐of‐house service and digital aftersales interactions. This includes using our self‐service key drop‐off and digital check‐in systems, reflecting our continued investment in smarter technology and modern ways of working. You'll be the trusted link between our customers and our workshop, working closely with technicians and service teams to keep customers informed, supported and confident throughout their visit. This is an ideal role for someone who enjoys working with people, thrives in a fast‐paced environment and wants to build a long‐term career, not just do a job.
What you'll be doing as our Service Advisor
- Acting as the main point of contact for service and repair customers
- Welcoming customers and setting clear expectations for their visit
- Managing bookings, vehicle check‐ins and customer updates throughout the day
- Supporting customers using our digital check‐in and self‐service key drop‐off systems
- Explaining recommended work clearly and professionally
- Liaising closely with the workshop team to ensure vehicles are completed on time
What we're looking for
- Previous experience as a Service Advisor or within a customer‐facing automotive role is desirable
- Strong communication and customer service skills
- A professional and positive approach with the ability to build rapport quickly
- Excellent organisation skills and attention to detail
- Ability to work well within a busy team environment
- A genuine passion for delivering outstanding customer experiences
- Full UK Driving Licence required
What we offer
- Monthly performance bonus, with on‐target earnings of £4,800 per year - earn even more for great performance
- Career development plan, including full manufacturer training and certification
- Structured working hours, 40-hour week with Saturday mornings on a 1‐in‐4 rota
- Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
- Prestige staff car options and staff discounts across the Group
- Great facilities and a professional, supportive team environment
- Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
- £1,000 employee referral bonus for introducing great people to the business
- Medicash healthcare scheme to support everyday health costs
- Employee Assistance Programme (EAP) offering confidential support, advice and counselling
- Wellbeing courses and support to help you look after your physical and mental health
- Company pension scheme and life assurance cover for long‐term security
- Employee reward and recognition schemes celebrating great performance
- Annual Williams summer staff event and children's Christmas party
Interested? If you enjoy delivering great customer service and want to work in a forward‐thinking, premium automotive business, we'd love to hear from you. Apply now and join us in delivering The Difference is Williams as our new Service Advisor!
Service Advisor in Cheadle Hulme employer: Williams Group
At Williams, we pride ourselves on being a modern and customer-focused employer that values work-life balance and employee development. Our Service Advisors enjoy competitive earnings potential, structured career progression, and a supportive team environment, all while working with cutting-edge technology to enhance the customer experience. With generous benefits including 30 days of annual leave, performance bonuses, and a commitment to employee wellbeing, Williams is an excellent place for those looking to build a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Cheadle Hulme
✨Tip Number 1
Get to know the company before your interview! Research Williams and their approach to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to build rapport quickly with customers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep everything running smoothly. Think of examples from your past experiences that highlight your ability to juggle responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Williams family right from the start!
We think you need these skills to ace Service Advisor in Cheadle Hulme
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Service Advisor role at Williams. Highlight your relevant experience and skills that match what we're looking for, like your customer service skills and ability to work in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Williams!
How to prepare for a job interview at Williams Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Service Advisor does at Williams. Familiarise yourself with their modern approach to customer service and how they use technology to enhance the customer journey. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you’ve had to explain complex information clearly or resolve customer issues. This will show that you can build rapport quickly and manage customer expectations.
✨Demonstrate Your Organisational Skills
In a busy environment like this, organisation is crucial. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially in high-pressure situations.
✨Express Your Passion for Customer Service
Williams values outstanding customer experiences, so be prepared to talk about why you love working with people. Share stories that highlight your commitment to delivering great service and how you’ve gone above and beyond for customers in previous roles.
