At a Glance
- Tasks: Serve customers, assist in the warehouse, and handle deliveries in a dynamic role.
- Company: Join Williams, a top-rated plumbing and heating merchant with a friendly team.
- Benefits: Enjoy 5 weeks annual leave, training opportunities, and private medical insurance.
- Other info: Flexible hours, no weekends, and great career progression opportunities.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Enthusiastic team player with a passion for excellent customer service.
The predicted salary is between 27000 - 27000 £ per year.
Position
Branch Assistant
Salary
£27,000 per annum
Hours
40 /week MON-FRI start/finish between 7am-5pm *NO WEEKENDS!
Location
Williams, Unit 8, Timberlaine Trading Estate, Decoy Road, Worthing BN14 8ND
If you're interested in working for a company that has been listed for 5 years running on the ‘ Top 100 Best Companies to Work For ’, then keep reading...
Here at
Williams , an independent trade-only plumbing and heating merchant, we're looking for a Branch Assistant to join our busy and friendly team in
Worthing !
This is a varied and active role which includes
serving customers on the trade counter and over the phone, assisting with warehouse duties , and delivery driving
(if you drive, not essential).
If you like having lots of variety in your daily tasks, this could be the opportunity you have been looking for!
As our Customer Service Assistant, you'll be
- Maintaining the warehouse, including stock rotation and general housekeeping.
- Serving on the trade counter and handling incoming enquiries.
- Accurately picking orders in preparation for delivery.
- Carrying out deliveries in the local area (if qualified).
- Receiving, checking and storing incoming goods.
- Assisting with the general upkeep of the branch.
- Processing quotes.
Ideally, you are
- An enthusiastic team player wanting to make a positive contribution.
- Keen to support the team with a flexible approach to daily tasks.
- Passionate about delivering excellent customer service.
- Ambitious to progress and keen to learn.
- A great communicator.
Some of our excellent benefits include
- 5 weeks annual leave, plus Bank Holidays, increasing with the length of service.
- Training and development opportunities specific to you.
- Discounted shopping platform & gym membership.
- Private medical insurance for the whole family.
- 24/7 Employee Assistance Programme.
- Car leasing & cycle-to-work schemes.
- Company discount on our products.
- Contributory pension scheme.
- Life Assurance.
- #J-18808-Ljbffr
Branch Assistant in Worthing employer: Williams & Co.
At Williams, we pride ourselves on being a top employer, consistently recognised in the ‘Top 100 Best Companies to Work For’ for five consecutive years. Our Christchurch branch offers a vibrant work culture where teamwork and customer service are at the forefront, alongside excellent benefits such as 33 days of annual leave, private medical insurance, and tailored training opportunities to support your career growth. Join us for a rewarding role that not only values your contributions but also provides a supportive environment for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Assistant in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Williams & Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Williams & Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Assistant in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Williams & Co.:Your cover letter is your chance to shine! Tell us why you want to work at Williams & Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Williams & Co.!
How to prepare for a job interview at Williams & Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
