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- Tasks: Serve customers, make deliveries, and assist with warehouse duties in a dynamic environment.
- Company: Join Williams, a top-rated plumbing and heating merchant with a friendly team.
- Benefits: Enjoy 33 days annual leave, training opportunities, and private medical insurance.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Experience with tradespeople and a passion for excellent customer service is a plus.
- Other info: Flexible hours with no weekends and great career progression opportunities.
The predicted salary is between 24000 - 28000 £ per year.
Position: Trade Counter Assistant
Salary: Up to £28,000 per annum DOE
Hours: 40 /week MON-FRI 08:30-17:00 NO WEEKENDS!
Location: Williams, Unit T14 Hobley Drive, Stratton, Wiltshire, SN3 4NS
A full UK Driving Licence is essential for this role
If you’re interested in working for a company that’s been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...
Here at Williams, an independent trade‑only plumbing and heating merchant, we’re looking for a Trade Counter Assistant to join our busy and friendly team in Swindon!
This is a varied and active role which includes:
- Predominantly serving customers on the trade counter and over the phone (60%)
- Making deliveries (35%)
- Occasionally assisting with warehouse duties (5%)
If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, DIY, Hardware, or on the tools in the plumbing and heating trade, we would LOVE to hear from you!
As our Trade Counter Assistant, you’ll be:
- Predominantly serving on the trade counter and handling incoming enquiries.
- Warehouse maintenance, including stock rotation and general housekeeping.
- Accurately picking orders in preparation for delivery.
- Receiving, checking and storing incoming goods.
- Assisting with the general upkeep of the branch.
- Carrying out deliveries in the local area.
- Processing quotes.
Ideally, you are:
- Experienced in working with tradespeople and knowledgeable of plumbing and heating products (Highly desirable, but not essential).
- An enthusiastic team player wanting to make a positive contribution.
- Keen to support the team with a flexible approach to daily tasks.
- Passionate about delivering excellent customer service.
- Ambitious to progress and keen to learn.
- A great communicator.
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service.
- Training and development opportunities specific to you.
- Discounted shopping platform & gym membership.
- Private medical insurance for the whole family.
- 24/7 Employee Assistance Programme.
- Car leasing & cycle-to-work schemes.
- Company discount on our products.
- Contributory pension scheme.
- Life Assurance.
So what are you waiting for!? Apply to be our NEW Trade Counter Assistant - Today!
Trade Counter Assistant in Swindon employer: Williams & Co.
Contact Detail:
Williams & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Williams. Understand their values and what makes them one of the 'Top 100 Best Companies to Work For'. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be serving customers on the trade counter, think about how you can demonstrate your ability to handle enquiries and provide excellent service. Maybe role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your flexibility! The job involves various tasks from serving customers to making deliveries. Be ready to discuss how you've adapted to different roles in the past and how you can bring that same flexibility to the team at Williams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Trade Counter Assistant in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade Counter Assistant role. Highlight any experience you have in customer service, plumbing, or heating products. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining our team at Williams and how you can contribute.
Show Off Your Communication Skills: As a Trade Counter Assistant, communication is key! In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by sharing examples of past interactions with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Williams & Co.
✨Know Your Products
Familiarise yourself with plumbing and heating products before the interview. Being able to discuss specific items or brands will show your enthusiasm and knowledge, which is a big plus for the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this will resonate well with the team at Williams.
✨Show Your Team Spirit
Be ready to talk about your experience working in a team. Highlight instances where you collaborated effectively with others, as being a team player is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, or daily responsibilities. This shows your genuine interest in the position and helps you determine if it's the right fit for you.