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- Tasks: Join our team as a Customer Service Assistant, serving customers and assisting in the warehouse.
- Company: Williams is a top-rated plumbing and heating merchant, recognised for five years as a great workplace.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and discounts on shopping and gym memberships.
- Why this job: This role offers variety, a friendly team, and opportunities for personal growth in a supportive environment.
- Qualifications: Previous experience in plumbing, heating, or customer service is preferred but not essential.
- Other info: Flexible hours with no weekends make this a perfect part-time job for students!
The predicted salary is between 19500 - 19500 £ per year.
Position: Customer Service Assistant (Part Time)
Salary: £19,500 per annum
Hours: 30 /week MON-FRI flexible start/finish between 7am-5pm *NO WEEKENDS!
Location: Williams,Unit 11, Clifton Road Industrial Estate, CB17EA
If you\’re interested in working for a company that\’s been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading…
Here at Williams, an independent trade-only plumbing and heating merchant, we\’re looking for a Customer Service Assistant to join our busy and friendly team in Cambridge!
This is a varied and active role which includes: serving customers on the trade counter and over the phone, assisting with warehouse duties, and delivery driving(if you drive, not essential).
If you like having lots of variety in your daily tasks, this could be the opportunity you have been looking for!
If you also have previous exposure of working within a plumbing and heating merchants, builders\’ merchants or wholesaler, trade counter, or on the tools within the plumbing and heating trade, we would LOVE to hear from you!
As our Customer Service Assistant, you\’ll be:
- Maintaining the warehouse, including stock rotation and general housekeeping.
- Serving on the trade counter and handling incoming enquiries.
- Accurately picking orders in preparation for delivery.
- Carrying out deliveries in the local area (if qualified).
- Receiving, checking and storing incoming goods.
- Assisting with the general upkeep of the branch.
- Processing quotes.
Ideally, you are:
- An enthusiastic team player wanting to make a positive contribution.
- Keen to support the team with a flexible approach to daily tasks.
- Passionate about delivering excellent customer service.
- Ambitious to progress and keen to learn.
- A great communicator.
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service.
- Training and development opportunities specific to you.
- Discounted shopping platform & gym membership.
- Private medical insurance for the whole family.
- 24/7 Employee Assistance Programme.
- Car leasing & cycle-to-work schemes.
- Company discount on our products.
- Contributory pension scheme.
- Life Assurance.
So what are you waiting for!? Apply to be our NEW Customer Service Assistant – Today!
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Customer Service Assistant (Part Time) employer: Williams & Co.
Contact Detail:
Williams & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Part Time)
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Understanding the products and services offered by companies like Williams will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is all about delivering excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in previous positions.
✨Tip Number 3
Network with current or former employees of Williams. Connecting with people who have worked there can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be ready to discuss your flexibility and teamwork. Since the role requires a flexible approach to daily tasks and working well within a team, prepare to talk about how you've adapted to changing situations and collaborated with others in past roles.
We think you need these skills to ace Customer Service Assistant (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you've worked in plumbing and heating or similar environments. Use keywords from the job description to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Williams and how your skills align with their needs.
Highlight Customer Service Skills: In your application, emphasise your ability to communicate effectively and deliver excellent customer service. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Williams & Co.
✨Know the Company
Before your interview, take some time to research Williams. Understand their values, mission, and what makes them one of the 'Top 100 Best Companies to Work For'. This will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
If you have previous experience in plumbing and heating merchants or similar roles, make sure to highlight this during the interview. Share specific examples of how your background can contribute to the team.
✨Demonstrate Customer Service Skills
As a Customer Service Assistant, excellent communication and customer service skills are crucial. Prepare to discuss situations where you've successfully handled customer inquiries or resolved issues, showcasing your ability to deliver great service.
✨Show Enthusiasm and Flexibility
Express your enthusiasm for the role and your willingness to take on various tasks. The job involves a mix of responsibilities, so demonstrating a flexible approach will resonate well with the interviewers.
