At a Glance
- Tasks: Serve customers, provide advice, and assist with warehouse duties in a dynamic environment.
- Company: Join Williams, a top-rated plumbing and heating merchant with a friendly team.
- Benefits: Enjoy 33 days annual leave, training opportunities, and private medical insurance for your family.
- Other info: Flexible approach and ambition to learn will help you thrive in this role.
- Why this job: Make a positive impact while working in a hands-on role with no weekends!
- Qualifications: Experience in plumbing and heating trade is essential; great communication skills are a must.
The predicted salary is between 35000 - 35000 £ per year.
Position: Trade Counter Assistant
Salary: Up to £35,000 per annum DOE
Hours: 40 /week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA NO WEEKENDS!
Location: Williams, Bedfont Industrial Park North, Challenge Road, Ashford TW15 1AX
Experience within working within a plumbing and heating merchants, builders' merchants or on the tools in the plumbing and heating trade is essential for this role.
If you're interested in working for a company that's been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...
Here at Williams, an independent trade-only plumbing and heating merchant, we're looking for a Trade Counter Assistant to join our busy and friendly team in Bedfont! This is a varied, hands-on role where no two days are the same. You’ll primarily be serving customers on the trade counter and over the phone, providing helpful advice and excellent service. From time to time, you’ll also support with warehouse duties and assist with local deliveries. An understanding of plumbing and heating products is expected, as you’ll be helping customers find the right products for their needs.
As our Trade Counter Assistant, you'll be:
- Predominantly serving on the trade counter and handling incoming enquiries.
- Warehouse maintenance, including stock rotation and general housekeeping.
- Accurately picking orders in preparation for delivery.
- Receiving, checking and storing incoming goods.
- Assisting with the general upkeep of the branch.
- Carrying out deliveries in the local area.
- Processing quotes.
Ideally, you are:
- Experienced in working with tradespeople and knowledgeable of plumbing and heating products (essential).
- An enthusiastic team player wanting to make a positive contribution.
- Keen to support the team with a flexible approach to daily tasks.
- Passionate about delivering excellent customer service.
- Ambitious to progress and keen to learn.
- A great communicator.
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service.
- Training and development opportunities specific to you.
- Discounted shopping platform & gym membership.
- Private medical insurance for the whole family.
- 24/7 Employee Assistance Programme.
- Car leasing & cycle-to-work schemes.
- Company discount on our products.
- Contributory pension scheme.
- Life Assurance.
Experienced Trade Counter Assistant in Ashford employer: Williams & Co.
At Williams, we pride ourselves on being a top employer, consistently recognised in the ‘Top 100 Best Companies to Work For’ for five consecutive years. Our Portsmouth branch offers a vibrant work culture where teamwork and customer service are at the forefront, alongside excellent benefits such as generous annual leave, private medical insurance, and tailored training opportunities to support your career growth. Join us for a rewarding role that not only values your contributions but also provides a supportive environment for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Trade Counter Assistant in Ashford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Williams & Co., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Williams & Co.!
We think you need these skills to ace Experienced Trade Counter Assistant in Ashford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Williams & Co., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Williams & Co. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Williams & Co. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Williams & Co.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
