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- Tasks: Serve customers at the trade counter, handle enquiries, and assist with deliveries.
- Company: Join Williams, a top-rated plumbing and heating merchant in Portsmouth.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and gym membership discounts.
- Why this job: Be part of a friendly team in a supportive environment with growth opportunities.
- Qualifications: A full, clean UK Driving Licence is essential; experience in plumbing or trade is a plus.
- Other info: No weekends required; work hours are Monday to Friday.
The predicted salary is between 16800 - 28000 £ per year.
Salary: Up to £28,000 per annum DOE
Hours: 40 /week MON-FRI 08:30-17:00 / 07:00-15:30 ROTA *NO WEEKENDS!
Location: Williams, Unit D1 Neville Shute Road, Portfield Industrial Estate, Portsmouth, PO3 5RX
A full, clean UK Driving Licence is essential for this role.
If you’re interested in working for a company that’s been listed for 5 years running on the ‘Top 100 Best Companies to Work For’, then keep reading...
Here at Williams, an independent trade-only plumbing and heating merchant, we’re looking for a Trade Counter Assistant to join our busy and friendly team in Portsmouth! This is a varied and active role which includes:
- Predominantly serving customers on the trade counter and over the phone
- Making deliveries
- Occasionally assisting with warehouse duties
If you also have previous exposure of working within a plumbing and heating merchants, builders' merchants or wholesaler, trade counter, DIY, Hardware, or on the tools in the plumbing and heating trade, we would LOVE to hear from you!
As our Trade Counter Assistant, you’ll be:
- Predominantly serving on the trade counter, handling incoming enquiries, and carrying out deliveries in the local area
- Warehouse maintenance, including stock rotation and general housekeeping
- Accurately picking orders in preparation for delivery
- Receiving, checking and storing incoming goods
- Assisting with the general upkeep of the branch
- Processing quotes
Ideally, you are:
- An enthusiastic team player wanting to make a positive contribution
- Keen to support the team with a flexible approach to daily tasks
- Passionate about delivering excellent customer service
- Ambitious to progress and keen to learn
- A great communicator
Some of our excellent benefits include:
- 33 days annual leave, increasing with the length of service
- Training and development opportunities specific to you
- Discounted shopping platform & gym membership
- Private medical insurance for the whole family
- 24/7 Employee Assistance Programme
- Car leasing & cycle-to-work schemes
- Company discount on our products
- Contributory pension scheme
- Life Assurance
So what are you waiting for!? Apply to be our NEW Trade Counter Assistant - Today!
Trade Counter Assistant employer: Williams & Co.
Contact Detail:
Williams & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Understanding common products, tools, and customer needs will help you stand out during any informal conversations or interviews.
✨Tip Number 2
Showcase your customer service skills. Think of examples from previous roles where you went above and beyond for a customer, as this is crucial for a Trade Counter Assistant.
✨Tip Number 3
Network within the industry. Attend local trade events or join relevant online forums to connect with professionals who might provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your driving experience. Since a full, clean UK Driving Licence is essential, be ready to talk about your driving history and how it relates to making deliveries efficiently.
We think you need these skills to ace Trade Counter Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in trade counter roles or the plumbing and heating industry. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for customer service and any relevant experience you have in similar environments.
Highlight Your Driving Licence: Since a full, clean UK Driving Licence is essential for this role, make sure to mention it prominently in your application. This shows you meet one of the key requirements right away.
Showcase Teamwork Skills: Emphasise your ability to work as part of a team. Provide examples of how you've contributed positively to a team environment in previous roles, as this is a key quality they are looking for.
How to prepare for a job interview at Williams & Co.
✨Know the Company
Before your interview, take some time to research Williams. Understand their values, products, and what makes them one of the 'Top 100 Best Companies to Work For'. This will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
If you've worked in plumbing, heating, or a similar trade, be sure to discuss your experience. Share specific examples of how your background aligns with the responsibilities of a Trade Counter Assistant.
✨Demonstrate Customer Service Skills
Since this role involves serving customers, prepare to discuss your approach to customer service. Think of examples where you went above and beyond to assist a customer or resolve an issue.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or the company culture. It shows you're engaged and serious about the position.
