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- Tasks: Join us as a Warehouse Operative, handling customer orders and ensuring top-notch service.
- Company: William Wilson is a leading trade merchant in the UK and Ireland, focused on people and customers.
- Benefits: Enjoy competitive salary, bonuses, annual leave, pension scheme, and discounts galore!
- Why this job: Be part of a supportive culture with opportunities for skill development and career growth.
- Qualifications: Heating and plumbing knowledge preferred; customer service experience and good communication skills are essential.
- Other info: Full-time role with flexible hours and occasional Saturday shifts after training.
The predicted salary is between 24000 - 36000 £ per year.
Salary:
Competitive salary + Bonus + Excellent Benefits
Operations Assistant – Aberdeen – William Wilson
So, who are we? We are William Wilson, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do—and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As an Operations Assistant based in Aberdeen you’ll be responsible for:
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Maintain high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
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Follow agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
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Maximise sales opportunities, up-selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
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Proactively follow up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.
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Follow agreed process for handling good stock returns, ensuring that customers are fully aware of the published terms and conditions. Work with the customer care team to ensure that the Faulty/Damaged stock process is followed correctly.
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Take ownership for any customer issues that arise, taking time to log them accurately in the appropriate systems following strict procedures and guidelines.
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Handle all customer complaints following the agreed processes, flagging any issues to the branch manager.
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Ensure that the agreed minimum performance criteria for the branch is always exceeded in terms of attendance, order accuracy, and service quality.
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Maintain customer database information systems in logical and efficient manner.
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Carry out other customer-related tasks, as requested by the branch manager.
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Actively participate on any initiative to improve the level of customer service.
This is a full-time, permanent role working 40 hours per week:
Monday to Thursday, 08:00am – 17:00pm and Friday 08:00-16:00, 1-3 Saturdays required from 08:00-12:00 once fully trained.
And here’s what we’d like you to have:
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Heating and Plumbing Knowledge – Preferred
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Previous internal or external customer service experience preferred.
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Good verbal and written communication skills.
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Excellent interpersonal and customer service skills: ability to interface with personnel from various departments and levels.
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Good organisational skills with the ability to handle multiple tasks simultaneously and meet deadlines.
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Attention to detail and commitment to Customer Service Excellence.
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Ability to access information using automated systems (e.g. Windows based computer systems).
We look forward to receiving your application!
Warehouse Operative employer: William Wilson Limited
Contact Detail:
William Wilson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warehouse Operative
✨Tip Number 1
Familiarise yourself with the heating and plumbing industry. Understanding the products and services offered by William Wilson will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling customer inquiries and complaints, practice scenarios where you can demonstrate your problem-solving abilities and how you would handle difficult situations.
✨Tip Number 3
Network with current or former employees of William Wilson. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the position and helps you assess if the company is the right fit for you, especially regarding their commitment to employee development and wellbeing.
We think you need these skills to ace Warehouse Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Warehouse Operative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous customer service or operations experience you have, especially in heating and plumbing. Use specific examples to demonstrate your skills in handling customer inquiries and managing orders.
Showcase Communication Skills: Since good verbal and written communication skills are essential for this role, make sure to present your application clearly and professionally. Consider including a brief cover letter that outlines your passion for customer service and your ability to work well with others.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and commitment to excellence, which is crucial for the Warehouse Operative role.
How to prepare for a job interview at William Wilson Limited
✨Show Your Customer Service Skills
Since the role involves handling customer service requirements, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
The job requires a keen eye for detail, especially when managing orders and stock returns. During the interview, mention instances where your attention to detail made a difference in your work, such as catching errors or ensuring accuracy in processes.
✨Familiarise Yourself with Heating and Plumbing Knowledge
While not mandatory, having some knowledge in heating and plumbing can set you apart. Brush up on basic concepts or terminology related to these fields, as it may come up during the interview.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the Wolseley Talent Guild. This shows your genuine interest in the position and the company.
