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- Tasks: Assist customers with inquiries, manage orders, and ensure top-notch service.
- Company: Join William Wilson, a leading trade merchant in the UK and Ireland, focused on people and customer satisfaction.
- Benefits: Enjoy competitive salary, bonuses, generous leave, pension scheme, and health perks like free healthcare access.
- Why this job: Be part of a supportive culture that values skill development and offers career growth opportunities.
- Qualifications: Heating and plumbing knowledge preferred; customer service experience and strong communication skills are essential.
- Other info: Full-time role with flexible hours, including occasional Saturdays after training.
The predicted salary is between 28800 - 43200 £ per year.
Salary:
Competitive salary + Bonus + Excellent Benefits
Operations Assistant – Aberdeen – William Wilson
So, who are we? We are William Wilson, part of the Wolseley Group, a leading specialist trade merchant across the UK and Ireland. We pride ourselves on putting our people and customers at the heart of everything we do—and best of all, we provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including…
Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As an Operations Assistant based in Aberdeen you’ll be responsible for:
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Maintain high levels of availability to professionally handle inbound customer service requirements, cases and e-mails within published response times.
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Follow agreed process for placing customer orders and provide accurate product availability by checking all available supply sources including the lead time database, feeder and with the supplier directly.
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Maximise sales opportunities, up-selling where possible and following up on other opportunities (e.g. quotations/price enquiries).
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Proactively follow up on backorders and ensure that the forward ordering system is correctly used to maximise product availability.
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Follow agreed process for handling good stock returns, ensuring that customers are fully aware of the published terms and conditions. Work with the customer care team to ensure that the Faulty/Damaged stock process is followed correctly.
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Take ownership for any customer issues that arise, taking time to log them accurately in the appropriate systems following strict procedures and guidelines.
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Handle all customer complaints following the agreed processes, flagging any issues to the branch manager.
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Ensure that the agreed minimum performance criteria for the branch is always exceeded in terms of attendance, order accuracy, and service quality.
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Maintain customer database information systems in logical and efficient manner.
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Carry out other customer-related tasks, as requested by the branch manager.
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Actively participate on any initiative to improve the level of customer service.
This is a full-time, permanent role working 40 hours per week:
Monday to Thursday, 08:00am – 17:00pm and Friday 08:00-16:00, 1-3 Saturdays required from 08:00-12:00 once fully trained.
And here’s what we’d like you to have:
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Heating and Plumbing Knowledge – Preferred
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Previous internal or external customer service experience preferred.
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Good verbal and written communication skills.
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Excellent interpersonal and customer service skills: ability to interface with personnel from various departments and levels.
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Good organisational skills with the ability to handle multiple tasks simultaneously and meet deadlines.
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Attention to detail and commitment to Customer Service Excellence.
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Ability to access information using automated systems (e.g. Windows based computer systems).
We look forward to receiving your application!
Operations Assistant (Aberdeen) employer: William Wilson Limited
Contact Detail:
William Wilson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant (Aberdeen)
✨Tip Number 1
Familiarise yourself with the heating and plumbing industry. Understanding the products and services offered by William Wilson will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves handling customer inquiries and complaints, think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you manage multiple tasks and meet deadlines. The Operations Assistant role requires excellent organisational skills, so be ready to share specific strategies or tools you use to stay organised.
✨Tip Number 4
Showcase your attention to detail. In this position, accuracy is key, especially when handling orders and customer information. Think of instances where your meticulousness made a difference in your previous roles.
We think you need these skills to ace Operations Assistant (Aberdeen)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any knowledge of heating and plumbing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities of the Operations Assistant position.
Highlight Customer Service Skills: In both your CV and cover letter, emphasise your interpersonal and communication skills. Provide examples of how you've successfully handled customer inquiries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at William Wilson Limited
✨Show Your Customer Service Skills
Since the role involves handling customer inquiries and complaints, be prepared to discuss your previous customer service experiences. Share specific examples of how you've resolved issues or improved customer satisfaction.
✨Demonstrate Your Organisational Abilities
The job requires excellent organisational skills. Be ready to talk about how you manage multiple tasks and prioritise effectively. You could mention tools or methods you use to stay organised.
✨Highlight Relevant Knowledge
If you have any knowledge of heating and plumbing, make sure to bring it up during the interview. Even if it's not extensive, showing a willingness to learn can impress the interviewers.
✨Prepare Questions About the Role
Asking insightful questions shows your interest in the position and the company. Consider asking about the team dynamics, training opportunities, or how success is measured in the role.
