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- Tasks: Assist in warehouse duties, serve customers, and ensure excellent service.
- Company: Join Highland Plumbing & Heating Supplies, part of the Wolseley Group.
- Benefits: Competitive salary, bonuses, generous pension, and health perks.
- Why this job: Be part of a supportive team and develop your skills in a thriving environment.
- Qualifications: Positive attitude, customer interaction skills, and a driving licence preferred.
- Other info: Flexible hours with opportunities for training and career growth.
The predicted salary is between 22000 - 29000 £ per year.
Salary: 26,148.18 + Bonus + Excellent Benefits
We are Highland Plumbing & Heating Supplies, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts. We promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
Highland Plumbing & Heating Supplies, located in Tain, Scotland, offers an extensive range of plumbing and heating products both online and through the trade counter. We provide expert advice and stock over 3000 product lines. We are passionate about customer service and have a proven track record of providing best in class service to our customers.
As an Operations Assistant based in Tain, Ross-shire, you will be responsible for:
- Completing general warehouse duties including picking & packing orders, goods in & out and merchandising within the branch.
- Serving customers on the trade counter and understanding their specific needs to provide product recommendations.
- Responding to customer phone calls and emails with a proactive, positive attitude to build strong relationships and ensure excellent customer service.
In this role, you will be working 42.5 hours per week Monday to Friday between 7.30am - 5pm, along with 1 in 4 Saturday mornings 8am - 12noon paid at overtime.
Here’s what we would like you to have:
- A positive and proactive approach with a willingness to take onboard all training available.
- Confidence interacting with customers, asking questions and understanding their requirements.
- Experience using a Forklift would be ideal but not essential as training can be provided.
- Full UK Driving Licence would be preferred to support with relief delivery driving when needed.
Please be aware that we are extending the application period for this role until the new year. Consequently, interviews will not be held until then. Rest assured, we will review your application, but this process may take a bit longer than usual. If you don’t hear from us right away, please don’t worry. In the meantime, we hope you have a wonderful festive break! We look forward to receiving your application!
Operations Assistant (Dingwall) employer: William Wilson Limited
Contact Detail:
William Wilson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant (Dingwall)
✨Tip Number 1
Get to know the company! Research Highland Plumbing & Heating Supplies and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves interacting with customers, think of scenarios where you can demonstrate your proactive attitude and problem-solving abilities. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even tips for the interview process. Plus, it shows you're serious about joining the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your email for updates, as the hiring process might take a bit longer than usual. Stay positive and patient!
We think you need these skills to ace Operations Assistant (Dingwall)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are excited about the opportunity to join our team and contribute to our customer service excellence.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Operations Assistant role. We want to see how you can bring value to our team at Highland Plumbing & Heating Supplies!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This helps us quickly understand why you’d be a great fit for the position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at William Wilson Limited
✨Know the Company Inside Out
Before your interview, take some time to research Highland Plumbing & Heating Supplies. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves interacting with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to meet a customer's needs, as this will demonstrate your proactive attitude.
✨Prepare for Practical Questions
Expect questions related to warehouse duties and product knowledge. Brush up on basic plumbing and heating supplies terminology, and think about how you would handle common scenarios, like dealing with a difficult customer or managing multiple tasks at once.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the training opportunities available through the Wolseley Talent Guild or how success is measured in the Operations Assistant role. It shows you're engaged and thinking about your future with the company.
