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- Tasks: Handle customer inquiries, process orders, and ensure smooth deliveries.
- Company: Join William Wilson, a leading trade merchant with a people-first approach.
- Benefits: Enjoy competitive pay, bonuses, generous leave, and health perks.
- Why this job: Gain valuable experience in customer service while building your career.
- Qualifications: Customer service experience and strong admin skills are a must.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive + Bonus + Excellent Benefits
Customer Service Administrator - Cumbernauld (G67 3HX) - William Wilson - 6 Month Fixed Term Contract
We are William Wilson, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.
In addition to the competitive salary, there are also benefits on tap – including:
- Annual leave (increasing with length of service)
- A generous pension scheme (matched up to 9%)
- Potential to earn bonuses
- Enhanced maternity/adoption leave
- Access to a great range of online and high street discounts
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!
As a Customer Service Administrator based in Cumbernauld, you’ll be responsible for:
- Processing sales orders received daily
- Answering calls from contractors, end users and drivers pertaining to daily deliveries
- Making pre delivery calls to end users to ensure access for deliveries
- Filing paperwork according to guidelines
- Posting materials to end users
- Attending to callers when picking up materials for install
- Buying materials from supplier buying reports
- Completing a H&S course to ensure safe working
This is a 6 month fixed term contract working 40 hours a week Monday to Friday 08.00am - 5.00pm.
And here’s what we’d like you to have:
- Previous Customer Service experience and strong Administrative skills
- The ability to juggle enquiries
- Capability to work well under pressure and pick up new systems/processes quickly
- A positive attitude and a willingness to learn
- A strong work ethic and a desire to work as part of a team
We look forward to receiving your application!
Customer Service Administrator in Cumbernauld employer: William Wilson Limited
Contact Detail:
William Wilson Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Cumbernauld
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team at William Wilson. Tailor your answers to reflect their commitment to customer service and teamwork.
✨Tip Number 3
Practice common interview questions related to customer service and administration. Think about scenarios where you’ve successfully handled difficult situations or multitasked under pressure. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Administrator position.
We think you need these skills to ace Customer Service Administrator in Cumbernauld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your previous customer service experience and administrative skills, as these are key for us at William Wilson.
Craft a Catchy Cover Letter: Your cover letter should reflect your personality and enthusiasm for the role. Let us know why you want to join our team and how you can contribute to our mission of putting people and customers first.
Showcase Your Skills: In your application, be sure to showcase your ability to juggle enquiries and work under pressure. We love candidates who can pick up new systems quickly, so don’t hesitate to mention any relevant experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at William Wilson Limited
✨Know the Company Inside Out
Before your interview, take some time to research William Wilson and the Wolseley Group. Understand their values, services, and what makes them stand out in the trade merchant industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Since the role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully handled difficult customers or resolved issues efficiently. This will demonstrate your capability to juggle enquiries and work well under pressure.
✨Prepare for Common Questions
Anticipate questions related to administrative tasks and how you manage your workload. Practice responses to questions like 'How do you prioritise tasks?' or 'Can you describe a time when you had to learn a new system quickly?'. This will help you feel more confident during the interview.
✨Bring a Positive Attitude
Your attitude can make a huge difference in an interview. Show enthusiasm for the role and a willingness to learn. Remember, they’re looking for someone who fits into their team culture, so let your personality shine through while maintaining professionalism.