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- Tasks: Support brokers and customers with top-notch service and accurate administration.
- Company: Join William Russell, a leading expat insurance provider since 1992.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Why this job: Be part of a mission to enhance the expat experience while developing your skills.
- Qualifications: Previous sales support and admin experience in insurance or financial services is preferred.
- Other info: Work in our Lightwater office two days a week; must be eligible to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Sales Support Coordinator to join our team at William Russell. The role involves working as part of a team to build strong relationships with our brokers and customers, always delivering excellent levels of customer service. You will provide our brokers and customers with the highest standard of service, ensuring an efficient and accurate response in real time to quotation requests and requests for information about our products and services. You will ensure our front-line sales team are well supported, enabling them to be effective, efficient and proactive in their roles. You are also responsible for accurate administration and record keeping.
About you – You have excellent customer service and relationship management skills, with the ability to communicate effectively at all levels via email, over the phone and during e-meetings. You work effectively within a team and individually. You have a positive attitude, are highly accurate and solutions oriented, and are focused on achieving goals and targets.
Your experience – You will ideally be working within an Insurance or Financial services environment and must have previous sales support and administration/data input experience.
About us – We’re William Russell—the expat insurance provider. We offer health insurance, life insurance, and income protection for people living and working abroad since 1992. In short, we’re a partner for expats when they’re away from home, and we’re there to make the expat experience healthier and easier.
We offer – A competitive salary, rounded benefits package and hybrid working, alongside the opportunity to work with an experienced, professional team who are based in the UK and overseas. All applicants must be eligible to work in the UK and able to work in our Lightwater office for two days per week.
Sales Support Coordinator employer: William Russell
Contact Detail:
William Russell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Make sure to research William Russell and their services thoroughly. Understanding their products, especially in the expat insurance sector, will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of William Russell on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your customer service skills and ability to support a sales team. Being able to articulate these experiences clearly will set you apart during discussions with the hiring team.
✨Tip Number 4
Practice your communication skills, as this role requires effective interaction with brokers and customers. Consider mock interviews or role-playing scenarios to enhance your confidence in handling various communication channels.
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and administration, particularly within the insurance or financial services sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and relationship management abilities. Mention specific examples of how you've successfully supported sales teams in the past and how you can contribute to William Russell's goals.
Highlight Communication Skills: In your application, emphasise your ability to communicate effectively at all levels. Provide examples of how you've successfully interacted with clients and colleagues through various channels, such as email, phone, and virtual meetings.
Showcase Your Problem-Solving Abilities: Demonstrate your solutions-oriented mindset by including examples of challenges you've faced in previous roles and how you overcame them. This will show your potential employer that you're proactive and focused on achieving goals.
How to prepare for a job interview at William Russell
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Teamwork
The Sales Support Coordinator position requires working closely with both brokers and the sales team. Be ready to discuss instances where you collaborated with others to achieve a common goal, showcasing your ability to work well in a team environment.
✨Highlight Your Attention to Detail
Accuracy is crucial in this role, especially when handling administration and record-keeping tasks. Prepare to explain how you ensure precision in your work and provide examples of how this has positively impacted your previous roles.
✨Research William Russell
Familiarise yourself with William Russell's services and values. Understanding their mission as an expat insurance provider will help you align your answers with their goals and demonstrate your genuine interest in the company.
