At a Glance
- Tasks: Champion Salesforce, support teams, and drive user adoption for maximum value.
- Company: Join William Reed, a global media group with a collaborative culture.
- Benefits: Enjoy 25 days annual leave, hybrid working, and wellbeing perks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make an impact by optimising Salesforce for diverse brands and teams.
- Qualifications: Experience as a Salesforce Business Analyst and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
We are William Reed.
We are a global media group delivering exceptional content through events, digital, data & insight.
From agribusiness, ingredients and food processing, to retail, hospitality & fine dining - we provide the inspiration, insight and connections to power our customers\' success.
We have offices in Gatwick, Brighton and London, UK; Montpellier, France; Singapore and Chicago, US. In line with the Company\'s current Agile Working Policy, the successful candidate would be eligible to work part of the week from our Gatwick & Brighton offices and to work remotely for the rest of the week.
Position
Position: Full time - permanent
Location: Gatwick & Brighton / Hybrid
We are looking for a Salesforce Business Analyst to champion Salesforce in William Reed and work directly with our brands to maximise its value. Reporting to the Salesforce Trainer & Commercial Business Partner and working closely with the Central Salesforce team, the Salesforce Business Analyst will act as a Power User and bridge the gap between the frontline commercial and operation teams and the central team.
The Salesforce Business Analyst will play an important role in gathering and translating business requirements, supporting feature development, testing and roll‑out, training and championing adoption and best practice across teams.
What you\'ll be doing:
- Acting as a Salesforce Power User across both sales and operations teams, promoting best practices and driving user adoption
- Providing area‑specific training, guidance, and support to team members to ensure effective use of Salesforce tools and features
- Engaging with sales and operations stakeholders to understand business needs, pain points, and opportunities for improvement
- Translating business requirements into clear, actionable user stories and specifications for the central Salesforce team
- Participating in development planning and prioritisation, UAT, and release testing to ensure solutions meet business expectations
- Championing data integrity and consistency across all Salesforce elements
- Collaborating with sales and operations leadership to ensure reporting and dashboards are accurate, relevant, and provide meaningful actionable intelligence
- Recommending and implementing enhancements that align with evolving business needs
- Proactively identifying barriers and work with the team to suggest remediation activities via process or functional changes
Requirements
What you\'ll need:
- Proven experience in a Salesforce Business Analyst or Salesforce & CRM‑focused Power User role
- Strong knowledge and experience of Sales Cloud, Media Cloud and CPQ or other revenue cloud platform is essential, with experience using Pardot or Tableau desirable
- Understanding of Salesforce objects, workflows and validation rules, with the ability to maintain reports and dashboards tailored to business needs
- Demonstrated success in effectively translating business requirements into technical specifications and able to clearly communicate and train across technical and non‑technical audiences
- Excellent communication and presentation skills, with the ability to build strong relationships and collaborate cross‑functionally, particularly in sales and operations contexts
- Exposure to data analysis, reporting, and dashboard creation using Salesforce tools, with the ability to interpret data, identify trends, and make informed recommendations
- Knowledge of data structures, data integrity principles and CRM best practices
- Demonstrate strong commercial and business acumen, with an awareness of sales and finance processes
- Enthusiastic, self‑motivated and proactive with the ability to use own initiative and work independently, but also recognise when to seek guidance
- Fantastic time management and organisation skills, with the ability to manage multiple projects and priorities effectively and work to strict deadlines
- Excellent attention‑to‑detail to ensure accuracy in requirements, testing and documentation
- Proficient IT skills including MS Office (Word, Excel, PowerPoint, Outlook, etc)
- Familiarity with tools such as Jira and Confluence for managing requirements and documentation is desirable
Other information
Company Benefits and Initiatives Include:
- 25 days annual leave in addition to bank holidays - increasing by one additional day after 6 years, up to a maximum of 30 days.
- An additional day of leave for you to take on a cultural celebration day or on your birthday if you like. A day for you! At William Reed, we call this our \"MeDay\".
- A volunteer day to take for supporting a chosen charity and giving back to the community.
- Opportunity for hybrid working
- Contributory Pension
- Life Assurance Scheme
- Group Income Protection
- Enhanced family‑friendly leave pay entitlements
- Wellbeing benefits, including: A health care cash plan, Employee assistance programme, Virtual GP service and Access to health & wellbeing resources and tools.
- Cycle to Work Scheme
- Electric Car Scheme
Why work for us
We provide a supportive work environment and are committed to maintaining a healthy work/life balance for all of our employees. Working for William Reed means that you will be joining a stable organisation that is committed to developing its employees and brands.
We warmly welcome and encourage applications from talented individuals of all backgrounds and characteristics.
If you need any support in accessing this opportunity, please do not hesitate to discuss this with us.
Salesforce Business Analyst (Gatwick & Brighton) in Lewes employer: William Reed Ltd
At William Reed, we pride ourselves on being an exceptional employer, offering a supportive work environment that prioritises work/life balance and employee development. With hybrid working options between our Gatwick and Brighton offices, generous annual leave, and unique benefits like 'MeDay' for personal celebrations or volunteering, we foster a culture of inclusivity and growth, making it an ideal place for talented individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Business Analyst (Gatwick & Brighton) in Lewes
✨Tip Number 1
Network like a pro! Reach out to current employees at William Reed on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give us a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on Salesforce features and best practices. We want to show that we’re not just familiar with the tools, but that we can also champion their use across teams. Be ready to share examples of how we've done this in the past!
✨Tip Number 3
Practice our communication skills! Since the role involves translating business needs into technical specs, let’s rehearse explaining complex ideas in simple terms. This will help us shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the William Reed team.
We think you need these skills to ace Salesforce Business Analyst (Gatwick & Brighton) in Lewes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Salesforce Business Analyst role. Highlight your experience with Salesforce, especially in Sales Cloud and Media Cloud, and showcase any relevant projects that demonstrate your skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your ability to translate business requirements into actionable insights!
Showcase Your Communication Skills:Since this role involves collaborating with various teams, make sure to highlight your excellent communication and presentation skills. Share examples of how you've successfully built relationships and trained others in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at William Reed Ltd
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Media Cloud. Be ready to discuss how you've used these tools in past roles and how they can be leveraged to meet business needs.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate how you would handle specific situations, like translating business requirements into user stories. Think of examples from your experience where you've successfully bridged the gap between technical and non-technical teams.
✨Showcase Your Communication Skills
Since this role involves collaborating with various stakeholders, practice articulating complex ideas clearly. Prepare to explain how you've effectively communicated with both sales and operations teams in previous positions.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss how you've identified barriers in past projects and the steps you took to overcome them. This will show your proactive approach and ability to drive improvements within a team.
