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- Tasks: Be the first point of contact for customers, handling enquiries and providing excellent service.
- Company: Join a friendly and dynamic team in Northampton focused on customer satisfaction.
- Benefits: Enjoy a supportive environment with opportunities for personal development and flexible hours.
- Why this job: Make a real impact by delivering outstanding customer experiences in a collaborative setting.
- Qualifications: Previous customer service experience and proficiency in Microsoft Office are essential.
- Other info: This role requires a smart appearance and a willingness to adapt to changing schedules.
The predicted salary is between 28800 - 42000 £ per year.
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We\’re Hiring: Customer Advisors (x2 Positions)
Location: Northampton
Hours: 42.5 hrs/week (Week 1: Mon-Fri, 8am-5pm | Week 2: Mon-Fri, 9am-6pm)
Are you passionate about providing excellent customer service and making every interaction count? We\’re looking for two Customer Advisors to join our friendly and dynamic team.
About the Role
As a Customer Advisor, you\’ll be the first point of contact for our customers, providing a professional and responsive service via phone and other communication channels. You\’ll handle a wide range of enquiries, helping resolve issues where possible or referring them efficiently to the right team member. Your goal is simple: deliver a seamless and outstanding customer experience every time.
Key Responsibilities
- Handle inbound customer calls and enquiries professionally and efficiently
- Build rapport with customers and identify their needs
- Support the Reservations and Customer Engagement team with booking requests, cancellations, and service history updates
- Follow up on abandoned calls promptly
- Assist with general dealership admin, including job cards and marketing mail-outs
- Promote a positive and collaborative team environment
What We\’re Looking For
- A polite, professional, and helpful approach
- Excellent communication skills and a warm telephone manner
- Self-motivated and able to work independently or within a team
- Previous customer service and administration experience essential
- Proficient in Microsoft Outlook, Word, and Excel
- A smart, professional appearance
- Willingness to be flexible with hours for holiday or sickness cover
Why Join Us?
You\’ll be joining a supportive and engaging team, where your contribution matters and your development is encouraged. If you\’re ready to take your customer service career to the next level, we want to hear from you.
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Customer Advisor employer: William Morgan Group
Contact Detail:
William Morgan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our team.
✨Tip Number 2
Practice common customer service scenarios that may come up in the role. Think about how you would handle difficult customers or resolve complaints effectively, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your communication skills by preparing to discuss your previous experiences in customer service. Be ready to share specific examples of how you've successfully assisted customers in the past.
✨Tip Number 4
Be prepared to ask insightful questions about the role and the team during your interview. This shows your genuine interest in the position and helps you understand how you can fit into our dynamic environment.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to handle enquiries, build rapport, and work in a team, as these are key aspects of the Customer Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team’s success.
Highlight Relevant Skills: In your application, clearly outline your communication skills, proficiency in Microsoft Office, and any previous experience in customer service or administration. This will demonstrate that you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Morgan Group
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Highlight specific situations where you resolved issues or went above and beyond to help a customer.
✨Demonstrate Effective Communication
Practice clear and concise communication. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your warm telephone manner and ability to build rapport.
✨Familiarise Yourself with the Company
Research the company and its values. Understanding their approach to customer service will allow you to align your answers with their expectations and demonstrate your enthusiasm for the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in the role. Be ready to discuss how you would handle difficult customers or unexpected situations, showing your problem-solving skills.
