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For Companies At a Glance
- Tasks: Manage customer bookings and ensure a smooth service experience.
- Company: Adventure Automotive is a dynamic dealership representing the INEOS brand.
- Benefits: Enjoy up to £34,000 OTE, 30 days holiday, private health insurance, and more!
- Why this job: Join a passionate team focused on exceptional service and customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence required.
- Other info: Celebrate your birthday off and enjoy discounts with various retailers!
The predicted salary is between 20400 - 40800 £ per year.
Aftersales Advisor – Adventure Automotive/INEOS
Adventure Automotive is a bold and passionate dealership representing the INEOS brand, delivering exceptional experiences to customers who expect more from their vehicles and their service. We\’re now seeking a driven, customer-focused Aftersales Advisor to join our growing team. If you have a passion for outstanding service, exceptional organisational skills, and a love of all things automotive, we want to hear from you.
Key Responsibilities
- Manage customer bookings and plan arrival times to maximise efficiency.
- Greet customers warmly at Reception, identifying their service and repair needs.
- Take responsibility for customer vehicles, keys, and workshop parking.
- Prepare and complete accurate Repair Orders, quoting approximate prices and delivery timelines.
- Conduct road tests and visual inspections where required.
- Arrange onward travel options, including courtesy vehicles or transport.
- Schedule workshop jobs using our Reservation System and Flat Rate times, maintaining workload balance.
- Communicate with customers about any additional work, securing their approval promptly.
- Carry out Final Quality Control tests and ensure any faults are addressed before vehicle handover.
- Personally return completed vehicles to customers, advising of any future service needs.
- Present invoices clearly, explaining charges and warranty/goodwill procedures.
- Promote the sale of INEOS parts and accessories during customer interactions.
- Conduct follow-up calls to ensure customer satisfaction and maintain lasting relationships.
- Contact customers ahead of appointments (24 hours in advance) as part of our service promise.
About You
- Proven experience in a customer service or aftersales role ideally within the motor trade.
- Strong communication and interpersonal skills.
- A proactive and organised approach to managing multiple tasks.
- Technical awareness or interest in automotive systems is an advantage.
- Confident using booking/reservation systems and working with customer data.
- Full UK driving licence essential.
What We Offer
Adventure Automotive, part of the William Morgan Group, is passionate about continuing to build an environment where everyone feels valued, appreciated, and able to reach their full potential. Our benefits package is designed to do just that.
Join us in our mission is to deliver outstanding automotive services, and you could benefit from on-target earnings of up to £34,000pa OTE, your birthday off, 30 days\’ holiday, inclusive of bank holidays, rising to 32 with service, 1,000s of retailer discounts, private health insurance, paid time off to volunteer, life insurance, a cycle to work scheme and much more.
Ready to start your next adventure?
Apply now and be part of something different at Adventure Automotive. #J-18808-Ljbffr
Aftersales Advisor employer: William Morgan Group
Contact Detail:
William Morgan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the INEOS brand and its vehicles. Understanding the products you’ll be working with will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer interactions in the past. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Highlight your organisational skills by discussing how you manage multiple tasks effectively. Consider sharing a method or tool you use to keep track of appointments and customer needs, as this is crucial for the Aftersales Advisor role.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways to improve customer experience at the dealership. Prepare some ideas on how you could enhance service delivery or streamline processes, which will show your commitment to the role.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or aftersales roles, particularly within the automotive industry. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outstanding service and your organisational skills. Mention specific examples of how you've successfully managed customer interactions or resolved issues in previous roles.
Highlight Technical Awareness: If you have any technical knowledge or interest in automotive systems, be sure to include this in your application. It can set you apart from other candidates and show your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Morgan Group
✨Show Your Passion for Customer Service
As an Aftersales Advisor, your role revolves around providing exceptional service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to customer satisfaction.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks efficiently. During the interview, highlight your organisational strategies and tools you use to keep track of bookings and customer needs. This will show that you can handle the fast-paced environment of a dealership.
✨Familiarise Yourself with Automotive Systems
Having a technical awareness or interest in automotive systems is advantageous. Brush up on basic automotive knowledge and be ready to discuss any relevant experience you have. This will help you connect with the team and show your enthusiasm for the industry.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Aftersales Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
