Data Inputter (Nights) - 15 hours per week in Nelson

Part-time – 15 hours per week (working hours typically between 3pm - 12am)

About the role

We are looking for a Customer Service Night Data Inputter to support customers, investigate delivery/product issues, and ensure every query is resolved quickly and professionally. You will be the first point of contact when customers need help outside of typical daytime hours.

What you will do:

• Placing orders that are received via email
• Investigating problems with orders, and products
• Reporting issues, ensuring every issue is followed through to resolution, and helping improve processes
• Ensuring customers receive prompt, reliable, high‑quality support
• Updating customers on status of their order and any out-of-stock products
• Escalating trends or concerns to management where needed

What you will need:

• Strong customer service experience
• Excellent communication skills
• Attention to detail and accuracy
• Ability to work in a fast‑paced environment
• Experience in logistics, depot operations, transport, or order processing is a bonus
• A proactive, problem‑solving mindset

Who you will be working with:

• Transport Teams
• Business Development Managers
• Key Account Team
• Customers

This role is perfect for someone who thrives in a varied, hands‑on support environment and enjoys solving problems.

Let us tell you some benefits you would receive at Wellocks:

• 33 days holiday (inclusive of Bank Holidays)
• Generous employee discounts on all our products
• Fancy volunteering? We will give you one day off a year to take part in volunteering.
• Cycle to Work Scheme that offers discounted bikes and cycling equipment.
• Donate through your pay to a charity of your choice. The money is simply deducted through your pay before tax, so for every pound you donate, the 20p that usually goes to tax will go to the charity instead!
• Holiday Purchase Scheme
• We also have a range of employee assistance services which can be tailored to give you support on things such as finances, health and wellbeing.

About us

Wellocks is one of the leading UK fresh food distributors using the finest ingredients we support chefs with quality ingredients. We offer pre prepared veg items to our customers which is an integral part of our service. We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.

Diverse teams really are the best teams. We want everyone to feel they can be themselves at work and develop their talents to the full. All colleagues are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.

We also know that sometimes some candidates may be put off applying for a job unless they think they can tick every box. If you are really excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet... go on... why not give it a whirl? Good luck!