At a Glance
- Tasks: Ensure customers receive top-notch service and resolve any issues that arise.
- Company: Join a dynamic team at Jacksons, committed to excellent customer care.
- Benefits: Fixed-term role with competitive pay and valuable experience in customer service.
- Other info: Work Tuesday to Saturday in a supportive and collaborative environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20250 - 24750 £ per year.
The main purpose of this role is to ensure our customers feel that Jacksons offers them great service. On occasions where challenges arise, this role is crucial to ensure that customers are satisfied with our problem solving and resolutions to any issues. The role also takes responsibility for ensuring all customer orders are correctly processed, and any additional requests from customers are researched and responded to. This is a fixed term position covering maternity leave. The working hours are Tuesday - Saturday, 37.5 hours per week.
KEY RESPONSIBILITIES
- Ownership of all customer orders, ensuring accurate inputting and problem resolution.
- Delivering excellent customer service at all times, building positive working relationships with customers to ensure open and honest communication is maintained.
- Generating KPI packs for customers, maintaining and analysing data, including the OTIF database.
- Maintain weekly leadership slides using Power BI data.
- Provide daily updates of all performance sheets, sales and production trackers.
- Manage all ambient and frozen daily processes, including order inputting, transport booking, export documentation.
- Liaise with external hauliers as and when required.
- Identifying and recommending improvements to the CS function to enhance business performance.
- Build close relationship with our Sales team, understanding key business movements that CS can support with.
- Ensuring teamwork between the Transport, Planning and Distribution Teams with CS are the forefront of any decisions.
- Ensure all relevant operations and resources operate within legislative requirements and codes of practice including; Health & Safety, Employment, Trading Standards, Food Safety and Trading Descriptions.
- General office administration duties and any other duties relevant to the role.
Customer Service Assistant (Maternity Cover) employer: William Jackson Food Group
At Wellocks, we pride ourselves on being a people-focused employer that values the contributions of our team members. As a Depot Manager in Tewkesbury, you'll enjoy a dynamic work culture that prioritises safety, compliance, and operational excellence while providing ample opportunities for personal and professional growth. Join us to lead a high-performing team dedicated to delivering exceptional service to the UK's finest restaurants, all within a supportive environment that fosters engagement and retention.
Contact Details:
William Jackson Food Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Maternity Cover)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like William Jackson Food Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like William Jackson Food Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant (Maternity Cover)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to William Jackson Food Group.
How to prepare for a job interview at William Jackson Food Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in William Jackson Food Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services William Jackson Food Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
