At a Glance
- Tasks: Provide top-notch customer service and support to restaurant customers and colleagues.
- Company: Join a dynamic Chef Support Team in a fast-paced environment.
- Benefits: Enjoy discounts, volunteering days, and employee assistance services.
- Other info: Flexible work culture with opportunities for personal growth and team bonding.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong organisational skills, attention to detail, and excellent communication abilities.
The predicted salary is between 22000 - 26000 £ per year.
This is an exciting opportunity for a Customer Service Advisor to join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.
Contract: Six-Month Fixed-Term Contract
What You Will Do:
- Answer customer support messages via telephone or email promptly, to enhance the customer service experience.
- Accurately record and log interactions with customers, update account information and retrieve this information to create reports.
- Keep sensitive information and financial records private and confidential.
- Work to maintain best practices for efficient communication with customers.
- Maintain up-to-date knowledge of company rules and policies to address issues such as returns, poor-quality products and wrong, missing or delayed deliveries, and inform the customer properly.
- Address customer questions about new products, services, promotions or sales.
- Meet regularly with the team lead to provide feedback to help improve customer service culture, response times and tools to improve staff experience.
- Contribute to bottom-line sales by increasing customer satisfaction.
- Carry out other roles within the department as and when needed.
What You Will Need:
- Methodical with excellent organisational skills.
- Strong attention to detail with the ability to produce high quality and highly accurate work.
- Able to work well under pressure and to tight deadlines.
- Ability to work under your own initiative with minimal supervision.
- Excellent verbal and written communication skills.
- IT literate with Microsoft Office knowledge including Excel.
- Flexible and professional approach.
- A team player with a strong ‘can do’ attitude.
Benefits:
- Fancy volunteering? One day off a year to take part in volunteering.
- Generous discounts on our products.
- Cycle to Work Scheme offering discounted bikes and cycling equipment.
- Donate through your pay to a charity of your choice.
- A range of employee assistance services for support on financial, health and wellbeing matters.
- A free meal for the team every few months from our visiting fish.
Customer Service Advisor (six-month fixed term con employer: William Jackson Food Group
Join our dynamic Chef Support Team as a Customer Service Advisor, where you'll thrive in a fast-paced environment that values professionalism and friendliness. We offer generous benefits including a day off for volunteering, discounts on products, and a supportive work culture that prioritises employee wellbeing and growth opportunities. With a focus on enhancing customer satisfaction and team collaboration, this role is perfect for those seeking meaningful and rewarding employment.
Contact Details:
William Jackson Food Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (six-month fixed term con
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to sound friendly and professional. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the team culture and how they handle customer feedback. This shows that you’re not just looking for any job, but you want to contribute positively to their customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor (six-month fixed term con
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to handle customer queries and work under pressure.
Show Off Your Communication Skills:Since this role is all about providing excellent customer service, don’t forget to showcase your verbal and written communication skills. Use clear and friendly language in your application to reflect the professional yet approachable vibe we love at StudySmarter.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is key in our fast-paced environment. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at William Jackson Food Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. Think about your past experiences and be ready to share specific examples that highlight your problem-solving skills and ability to stay calm under pressure.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement and interest.
✨Be Yourself
While professionalism is key, don’t forget to let your personality shine through. A friendly and approachable attitude can go a long way in customer service roles, so be genuine and show your enthusiasm for helping others.
