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- Tasks: Provide top-notch customer service to restaurant clients and colleagues in a fast-paced environment.
- Company: Join Wellocks, a leading UK food distributor with a family-oriented culture.
- Benefits: Enjoy discounts, volunteering days, and free meals from our in-house chefs.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a can-do attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
This is an exciting opportunity for a Customer Service Advisor to join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.
Contract: Six-Month Fixed-Term Contract
What You Will Do:
- Answer customer support messages via telephone or email promptly, to enhance the customer service experience.
- Accurately record and log interactions with customers, update account information and retrieve this information to create reports.
- Keep sensitive information and financial records private and confidential.
- Work to maintain best practices for efficient communication with customers.
- Maintain up-to-date knowledge of company rules and policies to address issues such as returns, poor-quality products and wrong, missing or delayed deliveries, and inform the customer properly.
- Address customer questions about new products, services, promotions or sales.
- Meet regularly with the team lead to provide feedback to help improve customer service culture, response times and tools to improve staff experience.
- Contribute to bottom-line sales by increasing customer satisfaction.
- Carry out other roles within the department as and when needed.
What You Will Need:
- Methodical with excellent organisational skills.
- Strong attention to detail with the ability to produce high quality and highly accurate work.
- Able to work well under pressure and to tight deadlines.
- Ability to work under your own initiative with minimal supervision.
- Excellent verbal and written communication skills.
- IT literate with Microsoft Office knowledge including Excel.
- Flexible and professional approach.
- A team player with a strong ‘can do’ attitude.
Benefits:
- Fancy volunteering? One day off a year to take part in volunteering.
- Generous discounts on our products.
- Cycle to Work Scheme offering discounted bikes and cycling equipment.
- Donate through your pay to a charity of your choice.
- A range of employee assistance services for support on financial, health and wellbeing matters.
- A free meal for the team every few months from our visiting fish & chip van or in-house chefs.
About Us:
Wellocks is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. We also offer pre-prepared veg and freshly-made pasta as part of our service. Since 1961, we have grown to supply over 1,200 restaurant kitchens across the country. We are part of the William Jackson Food Group, a family-owned business with sister companies Abel & Cole, Jacksons Bakery and Belazu. We foster a culture rooted in family values and long-standing business commitment. We are committed to diversity and inclusion. All colleagues are expected to keep our workplace free from discrimination, harassment, and bullying, and to treat everyone with fairness and respect.
Customer Service Advisor (six-month fixed term con in Brierfield employer: William Jackson Food Group
Contact Detail:
William Jackson Food Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (six-month fixed term con in Brierfield
✨Tip Number 1
Get to know the company! Research Wellocks and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the team culture and how they handle customer feedback. This shows you're not just looking for any job, but that you want to contribute positively to their customer service culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Service Advisor (six-month fixed term con in Brierfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to handle customer queries and work under pressure.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you’d communicate with our customers.
Be Professional Yet Friendly: We value a professional yet approachable attitude. In your application, let your personality shine through while maintaining a level of professionalism that shows you can handle customer interactions with care and respect.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at William Jackson Food Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Understand their customer service approach and be ready to discuss how you can contribute to enhancing the customer experience.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your verbal and written skills during the interview, perhaps by discussing a time you resolved a customer issue effectively.
✨Be Methodical and Organised
Highlight your organisational skills by sharing examples of how you manage tasks under pressure. Discuss any tools or methods you use to stay organised, especially in fast-paced environments, as this will resonate well with the role.
✨Emphasise Teamwork and Flexibility
The role requires a team player attitude. Share experiences where you collaborated with others to achieve a common goal. Also, express your willingness to adapt and take on various roles within the department when needed.