Customer Service Advisor in Nelson

This is an exciting opportunity for a Customer Service Advisor to come and join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.

What you will do:

• Answer customer support messages via telephone or email promptly, to enhance customer service experience.
• Accurately record and log interaction with customers, update account information and retrieve this information to create reports.
• Keep sensitive information and financial records private and confidential.
• Work to maintain best practices for efficient communication with customers.
• Maintain up to date knowledge of company rules and policies to address issues such as returns, poor quality products and wrong, missing or delayed deliveries and be able to inform the customer properly.
• Address customer questions about new products, services, promotions or sales.
• Meet regularly with the team lead to give feedback in order to help improve customer service culture, response times and tools to improve staff experience.
• Contribute to bottom line sales by increasing customer satisfaction.
• Carry out other roles within the department as and when needed.

What you will need:

• Methodical with excellent organisational skills.
• Strong attention to detail with the ability to produce high quality & highly accurate work.
• Able to work well under pressure and to tight deadlines.
• Ability to work under your own initiative with minimal supervision.
• Excellent verbal and written communication skills.
• IT literate with Microsoft Office knowledge including Excel.
• Flexible and professional approach.
• A team player with a strong ‘can do’ attitude.

Let us tell you some more benefits you would receive:

• Fancy volunteering? We will give you one day off a year to take part in volunteering.
• Generous discounts on our products.
• Cycle to Work Scheme that offers discounted bikes and cycling equipment.
• Donate through your pay to a charity of your choice.
• We also have a range of employee assistance services which can be tailored to give you support on various matters such as financial, health and wellbeing advice.
• We treat our teams to a free meal every few months, from our visiting fish & chip van, to freshly made bacon baps from our in-house chefs.

About us:

Wellocks is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service. From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients. We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.