At a Glance
- Tasks: Provide top-notch customer service to restaurant clients and colleagues in a fast-paced environment.
- Company: Join Wellocks, a leading UK food distributor with a family-oriented culture.
- Benefits: Enjoy discounts, volunteering days, and free meals from our in-house chefs.
- Other info: Great opportunities for career growth in a supportive team environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a positive, can-do attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
This is an exciting opportunity for a Customer Service Advisor to come and join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.
What you will do:
- Answer customer support messages via telephone or email promptly, to enhance customer service experience.
- Accurately record and log interaction with customers, update account information and retrieve this information to create reports.
- Keep sensitive information and financial records private and confidential.
- Work to maintain best practices for efficient communication with customers.
- Maintain up to date knowledge of company rules and policies to address issues such as returns, poor quality products and wrong, missing or delayed deliveries and be able to inform the customer properly.
- Address customer questions about new products, services, promotions or sales.
- Meet regularly with the team lead to give feedback in order to help improve customer service culture, response times and tools to improve staff experience.
- Contribute to bottom line sales by increasing customer satisfaction.
- Carry out other roles within the department as and when needed.
What you will need:
- Methodical with excellent organisational skills.
- Strong attention to detail with the ability to produce high quality & highly accurate work.
- Able to work well under pressure and to tight deadlines.
- Ability to work under your own initiative with minimal supervision.
- Excellent verbal and written communication skills.
- IT literate with Microsoft Office knowledge including Excel.
- Flexible and professional approach.
- A team player with a strong ‘can do’ attitude.
Let us tell you some more benefits you would receive:
- Fancy volunteering? We will give you one day off a year to take part in volunteering.
- Generous discounts on our products.
- Cycle to Work Scheme that offers discounted bikes and cycling equipment.
- Donate through your pay to a charity of your choice.
- We also have a range of employee assistance services which can be tailored to give you support on various matters such as financial, health and wellbeing advice.
- We treat our teams to a free meal every few months, from our visiting fish & chip van, to freshly made bacon baps from our in-house chefs.
About us:
Wellocks is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service. From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients. We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.
Customer Service Advisor in Nelson employer: William Jackson Food Group Limited
Wellocks is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Customer Service Advisor, you will enjoy generous benefits such as volunteering days, discounts on products, and tailored employee assistance services, all while being part of a supportive team that values your contributions. Located in the heart of the UK food distribution industry, Wellocks fosters a family-oriented atmosphere where your professional development is encouraged and celebrated.
Contact Details:
William Jackson Food Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Nelson
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at William Jackson Food Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like William Jackson Food Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Nelson
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to William Jackson Food Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at William Jackson Food Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at William Jackson Food Group Limited!
How to prepare for a job interview at William Jackson Food Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
