Job Summary
The Customer Service Supervisor manages the day-to-day operations of our Customer Service Team whilst embodying Jackson’s values. The role is customer focused and looks to drive improvements across the department. The Customer Services Supervisor is responsible for team performance, reporting of business and customer KPIs, managing invoice queries, building relationships, team development whist driving and maintaining excellent customer relationships.
Working days : Mon to Fri – 8am to 4pm. This is a temporary maternity cover position.
Key Areas of Responsibility
- Supervise the day-to-day operations of the department, always maintaining a customer focus
- Deliver excellent customer service, responding to all queries in a timely manner
- Build positive working relationships with customers, interacting regular, to forge strong bonds
- Undertake regular calls and reviews with customers to discuss ongoing customer service performance.
- Adopt a professional working relationship within all relevant business depts
- Maintain and develop effective customer services policies and procedures
- Take Line Management responsibility for customer service assistants, training , mentoring and developing as appropriate
- Manage our levels of invoice queries and working closely with finance and commercial colleagues to keep these at an acceptable level.
- Generate, verify and maintain business KPI’s
- Ensure all relevant Export and Customs documentation is completed in a timely manner
You will:
- Need to meet our cultural aspirations
- Have proven track record in Customer Services or similar role
- Be proficient in Microsoft packages, and ideally a knowledge of ERP systems
- Have excellent communication skills and be able to communicate effectively with both external and internal customers
- Strong leadership and motivational skills
- Be customer services orientated, with a problem solving attitude
- Take a sense of ownership in your work
- Have great attention to detail
- Be a Jacksons Ambassador
Those who know you would describe you as:
Customer focused
An excellent communicator
A strong team worker
A logical thinker, and problem solver
Qualifications
- Experience in a Customer Service team previously would be advantageous
- Experience of ERP systems would be advantageous but not essential
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Customer Services Supervisor employer: William Jackson Food Group Limited
Wellocks is an exceptional employer, offering a supportive work culture that prioritises health and safety while fostering employee growth. With generous benefits such as volunteering days, discounts on products, and tailored assistance services, our team members enjoy a fulfilling work environment in a family-owned business that values collaboration and community. Located conveniently for those commuting from nearby towns, we ensure our Warehouse Operatives are well-equipped and appreciated, making it a rewarding place to build a career.
Contact Details:
William Jackson Food Group Limited Recruitment Team
