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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts at popular retailers.
- Why this job: Be at the heart of an exciting customer experience and build lasting relationships.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible hours, career development opportunities, and a supportive team culture await you.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
What’s in it for you?
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
Qualifications
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Application Process
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Customer Service Representative in Thirsk employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Thirsk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and keen to join the William Hill family.
We think you need these skills to ace Customer Service Representative in Thirsk
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show off your passion for customer service and your unique experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've put customers first in previous jobs or situations – we love hearing about that!
Keep It Clear and Concise: While we appreciate a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill and its values. Understand their commitment to customer service and community engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved issues. Highlight your interpersonal skills and empathy, as these are crucial for building relationships in this role.
✨Practice Common Scenarios
Think about common situations you might face in a betting shop, like handling a difficult customer or explaining how to use a betting terminal. Practising your responses to these scenarios can help you feel more confident during the interview and demonstrate your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team champions safer gambling. This shows your enthusiasm for the role and your desire to grow within the company.