Real Time CRM Executive

Social network you want to login/join with:

Job description

Introduction

Are you ready to shape real-time customer experiences in a high-energy, sports-driven environment? At evoke, we’re not just betting on games; we’re creating moments that matter for millions of customers. We’re looking for a Real Time CRM Executive to join our Newsroom-style CRM team and help us deliver best-in-class, personalized marketing across key touchpoints of the customer journey.

As a Real Time CRM Executive , you’ll be the heartbeat of our customer communication. From a player’s first bet to big wins, near-misses, and everything in between—you’ll trigger the right message, at the right time, on the right channel. This is a great opportunity if you\’re looking to get into the gaming/gambling industry!

What you will be doing

1. Planning and delivering Real Time CRM campaigns to our William Hill Sports and Gaming customers.
2. Helping ensure campaigns are executed on time, flawlessly, and are achieving the business goals according to evoke’s strategy.
3. Using a variety of CRM delivery platforms (Airship, Adobe, Bloomreach), you’ll coordinate delivery across several channels.
4. Identifying existing and new opportunities to sell the next best action to the customer, requiring copywriting and creativity to market our best bets and promotions.
5. Working with data and automation teams to identify and build real-time audiences to target.
6. Using bonus systems to build out exclusive, incentivized opportunities for our target audiences.
7. Reviewing and analyzing campaign statistics to help ascertain the success of campaigns and report back to senior executives.

Who we are looking for

We are committed to responsible gambling, and we seek individuals who can support our ethos. To apply, you will:

• Be an enthusiastic person, with a passion for horse racing and football.
• Have experience in CRM or social media execution.
• Thrive on working shift patterns that include weekends and evenings to cover major sports.
• Possess excellent written and verbal English communication skills with a passion for sports and a keen interest in gambling and gaming.

What we offer

Our roles offer more than just a job; you’ll become part of the evoke family! We’ve created an environment where our people can thrive. Check out some benefits:

• Family Support : Industry-leading maternity and paternity leave and paid time off for caring responsibilities.
• Perks and discounts : Discounts at high-street retailers.
• Financial : Competitive salary, pension, and bonus schemes.
• Health & wellbeing : Support with mental health and financial education, gym discounts, and cycle to work scheme.
• Hybrid working : Up to 80% remote work with 20% office time for collaboration.
• Healthcare : Comprehensive healthcare benefits or a cash alternative.
• Pension, income protection, and life assurance : For financial security and peace of mind.

More about evoke

We embrace change and progress. With a rich history, we’ve led the industry in many ways. Now part of evoke, we’re marking a new purpose, direction, and ambition. Our culture focuses on creating great experiences for customers and employees, with flexibility, trust, and development opportunities.

Apply

We prioritize diversity, equity, and inclusion. We foster a welcoming, safe workplace that values all forms of diversity and growth opportunities. If this sounds good, apply today to start your journey with the evoke family!

#J-18808-Ljbffr