At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join the dynamic team at William Hill, where customer experience is our priority.
- Benefits: Enjoy flexible hours, annual pay reviews, bonuses, and 28 days holiday.
- Other info: Great opportunities for career growth and development within a supportive team.
- Why this job: Be at the heart of the action, building relationships and making a difference in your community.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
The predicted salary is between 20000 - 25000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between the hours of 8 am‑10 pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
Benefits:
- Working hours: a range of full and part‑time hours on offer
- Annual Pay Review & Bonus Scheme: your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: an extra paid day off for your birthday, taken within your birthday month
- Pension plan: we’ll match your pension contributions to 4 %
- Perks and discounts: discounts in high‑street shops, cinemas and holidays
- Training and development: career development opportunities and promotion from within
Qualifications:
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Customer Service Specialist - Retail Betting in Perth employer: William Hill
At William Hill, we pride ourselves on creating a vibrant and supportive work environment where our Customer Service Specialists can thrive. With a strong focus on employee development, we offer comprehensive training, career progression opportunities, and a range of benefits including an annual pay review, bonus scheme, and generous holiday entitlement. Join us in fostering a community-centric atmosphere that values customer relationships and promotes a rewarding experience for both staff and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Retail Betting in Perth
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching William Hill and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all the amazing candidates like you. Plus, it’s super easy and straightforward!
We think you need these skills to ace Customer Service Specialist - Retail Betting in Perth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Specialist. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to creating a great experience for our customers.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, mission, and what makes them stand out in the retail betting industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Specialist, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your interpersonal skills and empathy, as these are crucial for building relationships in this role.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to think on your feet or handle difficult situations. Be ready to discuss how you approached these challenges and what the outcomes were. This will illustrate your capability to assist customers effectively and champion safer gambling practices.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company.
