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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a leading name in the betting and gaming industry.
- Benefits: Enjoy flexible hours, performance bonuses, 28 days holiday, and discounts on high-street brands.
- Why this job: Be part of a community-focused team that values customer relationships and personal growth.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Comprehensive training and clear paths for career advancement await you.
The predicted salary is between 28800 - 43200 £ per year.
People don’t just come here to place bets, they come for the experience. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first, building relationships, and contributing to the sense of community.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating how to use betting terminals
- Providing excellent customer service and building relationships
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Shops operate between 8 am and 10 pm, Monday to Sunday
- Shifts are scheduled on a rota basis and may include evenings and weekends
Benefits
- Full or part‑time hours available
- Annual salary review and performance bonus
- 28 days holiday per year (pro‑rata) plus an extra paid day off for your birthday
- Subsidised travel for London‑based roles (Zone 1‑6 Oyster card)
- 4% pension contribution match
- Perks and discounts on high‑street shops, cinemas, holidays, etc.
- Comprehensive training and development with promotion opportunities
Qualifications
- Minimum age 18 years (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills, able to engage customers from diverse backgrounds
Next Steps
After you submit your application, the Talent Acquisition team will review it. Successful candidates will receive a link to complete an online assessment via HireVue, followed by an interview.
About William Hill
William Hill is part of evoke, a leading betting and gaming company with over 1,300 shops across the UK. With a history dating back to 1966, our retail team is central to the high‑street experience. We foster a culture of trust, belonging, and professional growth, encouraging employees to bring their whole selves to work.
Customer Service Representative in Penicuik employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Penicuik
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service. Think about how you would handle different scenarios, like dealing with a difficult customer or explaining how to use betting terminals. The more you prepare, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your interpersonal skills and empathy. Remember, they want to see the real you and how you can contribute to their community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Representative in Penicuik
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Service Representative role. Highlight any relevant experience or skills that match what we’re looking for, like your ability to engage with customers and provide excellent service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at William Hill
✨Know Your Customer Service Basics
Before heading into the interview, brush up on the key principles of excellent customer service. Think about how you can demonstrate your passion for helping others and share specific examples from your past experiences where you’ve gone above and beyond for a customer.
✨Showcase Your Interpersonal Skills
Since this role is all about building relationships, be prepared to discuss how you connect with people from diverse backgrounds. Practice answering questions that highlight your empathy and communication skills, as these will be crucial in creating a welcoming environment for customers.
✨Familiarise Yourself with the Company
Do a bit of homework on William Hill and its culture. Understand their commitment to safer gambling and community engagement. This knowledge will not only impress your interviewers but also help you align your answers with the company’s values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations in a retail environment, such as dealing with an upset customer or explaining how to use betting terminals. Practising these scenarios will help you respond confidently and effectively.
