Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, process bets, and deliver top-notch customer service.
- Company: Leading betting company in Penicuik with a vibrant retail team.
- Benefits: Flexible hours, annual pay review, bonus scheme, and subsidised travel.
- Why this job: Join a dynamic team and enhance your customer engagement skills.
- Qualifications: Passion for customer service and engagement.
- Other info: Great training opportunities and a fun work environment.
The predicted salary is between 24000 - 36000 £ per year.
A leading betting company in Penicuik is looking for vibrant individuals to join their retail team. In this role, you will welcome customers, process bets, and provide exceptional customer service.
This position offers flexible full and part-time hours along with an annual pay review, bonus scheme, and various employee benefits, including subsidised travel and training opportunities.
If you have a passion for customer engagement, this is the perfect opportunity for you.
Customer Experience Specialist – Retail Betting in Penicuik employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist – Retail Betting in Penicuik
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you’d handle them. Being able to demonstrate your problem-solving abilities will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing passionate candidates who are eager to join our team and enhance customer experiences.
We think you need these skills to ace Customer Experience Specialist – Retail Betting in Penicuik
Some tips for your application 🫡
Show Your Passion for Customer Engagement: When writing your application, let us see your enthusiasm for customer service shine through! Share any relevant experiences where you’ve gone above and beyond to help customers, as this is key for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We want to see how you can contribute to our vibrant team in Penicuik!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’re a great fit for the Customer Experience Specialist role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in retail betting.
How to prepare for a job interview at William Hill
✨Know the Company Inside Out
Before your interview, do some research on the betting company. Understand their values, mission, and what sets them apart in the retail betting industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve handling a difficult customer or processing a bet. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
