At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join the dynamic team at William Hill, where customer experience is our priority.
- Benefits: Enjoy flexible hours, annual pay reviews, bonuses, and 28 days holiday.
- Other info: Great opportunities for career growth and development within a supportive team.
- Why this job: Be at the heart of the action, building relationships and making a difference in your community.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
The predicted salary is between 20000 - 25000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between the hours of 8 am‑10 pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
Benefits:
- Working hours: a range of full and part‑time hours on offer
- Annual Pay Review & Bonus Scheme: your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: an extra paid day off for your birthday, taken within your birthday month
- Pension plan: we’ll match your pension contributions to 4 %
- Perks and discounts: discounts in high‑street shops, cinemas and holidays
- Training and development: career development opportunities and promotion from within
Qualifications:
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Customer Service Specialist - Retail Betting in Newcastle upon Tyne employer: William Hill
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where customer experience is paramount. Our supportive work culture fosters personal and professional growth, offering extensive training and development opportunities alongside competitive benefits like an annual pay review, bonus scheme, and even a paid day off for your birthday. Join us in creating memorable experiences for our customers while enjoying a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - Retail Betting in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching William Hill and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of examples from your past experiences where you've gone above and beyond for a customer. Share these stories during your interview to highlight your passion for great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist - Retail Betting in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Customer Service Specialist. Highlight any relevant experience you have in retail or customer service, and mention how you can contribute to creating a great experience for our customers.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at William Hill
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to engage with people and resolve issues.
✨Show Your Passion for the Role
Let your enthusiasm shine through! Talk about why you love working with people and how you can contribute to creating a great experience for customers. This is your chance to show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Familiarise Yourself with the Company
Do a bit of homework on William Hill. Understand their values, mission, and what sets them apart in the retail betting industry. This will help you tailor your answers and show that you’re genuinely interested in being part of their community.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like a difficult customer or a busy shift. Think through potential scenarios and how you would respond. This will demonstrate your problem-solving skills and your commitment to excellent customer service.
