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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain a welcoming atmosphere.
- Company: Join William Hill, a trusted name in the UK betting industry since 1966.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, and career progression opportunities.
- Why this job: Make a real impact by creating a friendly environment for customers and your team.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
- Other info: Flexible shifts with great perks and a supportive culture focused on your growth.
The predicted salary is between 28800 - 42000 £ per year.
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress through our Career Pathways.
Responsibilities
- Leading and motivating a team of Customer Service Representatives
- Coaching and developing your team
- Maintaining high standards and ensuring the shop always presents well (e.g., visual displays)
- Building relationships with customers and delivering excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring the shop achieves targets
Working patterns
- Shifts vary with opening times between 8am–10pm, Monday to Sunday
- Rotas are subject to change and may include evenings and weekends
What’s in it for you?
- Annual pay review and bonus scheme
- Holiday entitlement of 28 days per year (pro rata)
- Paid birthday day off in addition to the 28 days
- Subsidised travel for roles based in London (discounted or free Oyster card)
- Induction and ongoing training and development
- Career prospects (e.g., progression to roles such as Cluster Operations Manager or Head Office)
- Pension plan with 4% employer contributions match
- Perks and discounts with partners in various sectors
What you need to be successful
- Aged 18+ (legal requirement)
- Supervisory experience and strong people skills
- Positive, can-do attitude with professionalism and dynamism
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online HireVue assessment. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while maintaining our standards and values.
More About Evoke
We’re a business embracing change and progress. William Hill, 888, and Mr Green are part of evoke, the new name for 888 Holdings. We offer flexibility, trust, and a commitment to protecting our customers while they play. We invest in your future to help you develop your strengths and build the career you want.
Customer Service Team Leader in Knowsley employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Knowsley
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching William Hill and its values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll need to demonstrate strong interpersonal abilities. Role-play common scenarios with friends or family to build your confidence in handling customer interactions and team dynamics.
✨Tip Number 3
Show off your leadership style! Be ready to discuss how you've motivated teams in the past. Share specific examples of how you've coached others and maintained high standards, as this will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the William Hill careers page. This not only streamlines the process but also shows your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Team Leader in Knowsley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at William Hill.
Tailor Your Experience: Make sure to highlight your supervisory experience and people skills in your application. We’re looking for someone who can lead and motivate a team, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your relevant skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at William Hill
✨Know the Company Culture
Before your interview, take some time to understand William Hill's culture and values. They emphasise trust and belonging, so think about how you can demonstrate these qualities in your responses. Show that you’re not just looking for a job, but a place where you can contribute positively.
✨Highlight Your Leadership Skills
As a Customer Service Team Leader, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Be ready to discuss how you maintain high standards and ensure a great customer experience.
✨Demonstrate Customer Engagement
Customer engagement is key in this role. Think of specific instances where you've built strong relationships with customers or resolved issues effectively. This will show your potential employer that you have the interpersonal skills needed to thrive in their environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice how you would handle situations like a dissatisfied customer or a team conflict. This will help you articulate your problem-solving skills and your ability to champion safer gambling practices.
