At a Glance
- Tasks: Welcoming customers, processing bets, and assisting with queries while championing safer gambling.
- Company: Join a retail team focused on customer experience and community support.
- Benefits: Enjoy flexible hours, annual pay reviews, and 28 days holiday plus a paid birthday off.
- Other info: Shifts are scheduled on a rota basis, including evenings and weekends.
- Why this job: Be at the heart of an engaging betting experience and build lasting customer relationships.
- Qualifications: Must be 18 or older with a passion for excellent customer service and strong interpersonal skills.
The predicted salary is between 20000 - 25000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Our retail team is all about putting customers first, getting to know them, and supporting the communities we serve.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Shops operate 8 am–10 pm, Monday to Sunday
- Shifts are scheduled on a rota basis, including evenings and weekends
Benefits
- Flexible full‑time and part‑time hours
- Annual pay review and performance bonus scheme
- 28 days holiday per year (pro rata) plus a paid birthday day off
- Pension plan with a 4 % employer match
- Discounts on high‑street shops, cinemas, holiday travel and more
- Ongoing training and career development opportunities
Qualifications
- Age 18 or older (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with ability to engage customers from all backgrounds
Customer Service Representative in Huddersfield employer: William Hill
This company prioritises customer experience and community engagement, offering ongoing training and career development. Located in a vibrant retail environment, employees enjoy discounts on high-street shops and travel. The team is dedicated to championing safer gambling practices.
We think you need these skills to ace Customer Service Representative in Huddersfield
Customer Service
Interpersonal Skills
Empathy
Communication Skills
Problem-Solving Skills
Attention to Detail
Relationship Building
