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- Tasks: Welcome customers, process bets, and educate clients on betting terminals.
- Company: A well-known betting retailer in Horsham with a focus on customer service.
- Benefits: Annual pay reviews, birthday leave, and flexible working hours.
- Why this job: Join a friendly team and enhance your customer service skills in a dynamic environment.
- Qualifications: Must be 18+, with a passion for service and strong interpersonal skills.
The predicted salary is between 24000 - 36000 £ per year.
A well-known betting retailer in Horsham seeks friendly individuals to join their team, prioritising excellent customer service.
Responsibilities include:
- Welcoming customers
- Processing bets
- Educating clients on betting terminals
With various working hours and a culture of development, employees enjoy benefits like annual pay reviews and birthday leave.
Ideal candidates will be 18+, with a passion for service and strong interpersonal skills.
Customer Experience Specialist – Retail Betting in Horsham employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist – Retail Betting in Horsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the betting retailer. Understand their values and what makes them tick. This way, you can show off your enthusiasm for their culture and how you fit right in!
✨Tip Number 2
Practice your customer service skills! Since this role is all about excellent customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent their brand well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Experience Specialist – Retail Betting in Horsham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences where you’ve gone above and beyond to help customers, as this will resonate with our focus on excellent service.
Be Friendly and Approachable: Since we’re looking for friendly individuals, make sure your personality shines through in your written application. Use a warm tone and don’t hesitate to express your eagerness to engage with customers and create a welcoming atmosphere.
Highlight Your Interpersonal Skills: We value strong interpersonal skills, so be sure to mention any experiences that showcase your ability to communicate effectively. Whether it’s working in a team or dealing with customers, let us know how you connect with others.
Apply Through Our Website: To make the process smooth, we encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at William Hill
✨Know Your Betting Basics
Before heading into the interview, brush up on your knowledge of betting and the different types of bets. Familiarise yourself with common terms and processes, as this will show your enthusiasm for the role and help you engage in meaningful conversations with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your passion for service and your ability to handle various customer interactions.
✨Practice Your Interpersonal Skills
Since strong interpersonal skills are key for this role, practice active listening and clear communication. You might want to role-play common scenarios you could encounter in the shop, like welcoming customers or explaining how to use betting terminals. This will help you feel more confident during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
