Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead analytics strategy and oversee a team to drive customer insights.
- Company: Join evoke, the powerhouse behind brands like William Hill and 888, embracing change and innovation.
- Benefits: Enjoy hybrid work, generous holidays, discounts, and comprehensive health support.
- Why this job: Be a key player in shaping marketing strategies and driving business success with your insights.
- Qualifications: Inquisitive mindset, strong analytical skills, and experience in data-driven marketing strategies required.
- Other info: We value diversity and inclusion, creating a welcoming workplace for all.
The predicted salary is between 43200 - 72000 £ per year.
As the Head of CLCM Customer Analytics, you’ll have responsibility for the analytics strategy for our Customer Lifecycle Management (CLCM) SI, oversee a team of top-tier analysts, and deliver actionable insights that fuel key strategies across Commercial and Global Services.
You will act as the go-to specialist on all things customer behaviour, marketing performance, and data strategy.
Your insights will influence everything from targeted campaigns to long-term business strategies, making you a pivotal part of the company’s success.
What you will be doing
- Drive the analytics strategy for Global Analytics to deliver CLCM SI, focusing on customer data strategy measurements best practices, and data-driven value opportunities within our customer bases.
- Business partner with GMS CLCM & MARTECH, to leverage customer data and analytics to deliver commercial opportunities.
- Lead and motivate an analytics team, supporting their growth and development, ensuring workloads are prioritised and focused on delivering business impact.
- Drive the quality and timeliness of output, providing analysis that is impactful, actionable and identifies risks and opportunities to the commercial plan.
- Analyse targeted marketing performance and offer actionable insights to business and technical stakeholders for continuous improvement.
- Understand risks and opportunities within our customer base building a customer strategy to grow value safely and responsibly.
- Influence marketing, commercial insight and analytics teams to take a holistic view of the problem, leveraging our data to provide solutions.
- Monitor business performance, seeking out underlying trends from data, investigating and feeding insights back to the GMS, operations and commercial teams.
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:
- Have an inquisitive mindset, restless to get to the right answer, experienced in statistical techniques and tools and the appropriate use of these to solve business challenges.
- Have superb communication and influencing skills, with excellent numerical and analytical skills and the ability to operate confidently and with impact at Director/Exec level.
- Understand CEP’s and experience using data and analytics to transform direct marketing strategies to be customer and data led.
- Can solve business problems with actionable insight and create meaningful presentations for stakeholders and commercial audiences.
What we offer
Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Financial: Rewarding salary and bonus schemes.
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time – and the chance for a coffee and a catch-up!
- Holiday entitlement: You’ll be entitled to 25 days holiday, plus 8 bank holidays and an extra day for your birthday.
- Perks and discounts: Discounts at a range of high-street retailers.
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare options.
- Pension package and life assurance: Safeguarding your financial future and offering peace of mind.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
#J-18808-Ljbffr
Head of Customer & CLCM Analytics employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer & CLCM Analytics
✨Tip Number 1
Familiarize yourself with the latest trends in customer analytics and lifecycle management. This will not only help you understand the role better but also allow you to speak confidently about how you can drive the analytics strategy at evoke.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led teams in the past. Highlight specific instances where your guidance resulted in impactful business outcomes, as this is crucial for the Head of Customer & CLCM Analytics position.
✨Tip Number 3
Be ready to discuss your experience with data-driven marketing strategies. Prepare to explain how you've used analytics to transform marketing efforts and deliver measurable results, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 4
Understand evoke's commitment to responsible gambling and be prepared to discuss how your analytical insights can support this ethos. Showing that you align with the company's values will make you a more attractive candidate.
We think you need these skills to ace Head of Customer & CLCM Analytics
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Head of Customer & CLCM Analytics position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Focus on your previous roles that involved analytics strategy, customer behavior analysis, and team leadership. Use specific examples to demonstrate your impact in these areas, especially in relation to data-driven decision-making.
Showcase Communication Skills: Since the role requires superb communication and influencing skills, provide examples of how you've effectively communicated complex data insights to stakeholders at various levels. This could include presentations or reports you've created.
Express Your Inquisitive Mindset: Emphasize your inquisitive nature and your ability to solve business challenges using statistical techniques. Share instances where your analytical mindset led to actionable insights that benefited your previous employers.
How to prepare for a job interview at William Hill
✨Understand the Analytics Strategy
Make sure you have a solid grasp of analytics strategies, especially in Customer Lifecycle Management (CLCM). Be prepared to discuss how you would drive analytics initiatives and leverage customer data to create actionable insights.
✨Showcase Leadership Skills
As a potential leader of an analytics team, demonstrate your ability to motivate and develop others. Share examples of how you've successfully led teams in the past and how you prioritize workloads to deliver impactful results.
✨Communicate Effectively
Your communication skills will be crucial in this role. Practice articulating complex data insights in a clear and concise manner, and be ready to explain how you can influence stakeholders at all levels of the organization.
✨Prepare for Data-Driven Discussions
Expect to engage in discussions about data strategy and marketing performance. Brush up on statistical techniques and be ready to provide examples of how you've used data analytics to solve business challenges and improve marketing strategies.
