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- Tasks: Lead a team to deliver exceptional customer service and boost shop performance.
- Company: A top betting shop brand in Glasgow with a focus on customer satisfaction.
- Benefits: Annual pay review, bonuses, and clear paths for career progression.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Supervisory experience and strong people skills are essential.
- Other info: Great opportunity for personal growth in a vibrant retail environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading betting shop brand in Glasgow is seeking a Team Leader to manage a customer-focused shop environment. The role involves leading a team, ensuring high standards of customer service, and driving shop performance.
Ideal candidates will have:
- Supervisory experience
- Strong people skills
- A positive attitude
Benefits include annual pay review, bonuses, and opportunities for career progression.
Retail Customer Service Team Lead - Coaching & Growth in Glasgow employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Team Lead - Coaching & Growth in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work in customer service. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! When you get the chance to interview, share specific examples of how you've successfully led a team or improved customer service. We want to see that positive attitude in action!
✨Tip Number 3
Research the company culture! Understanding the values and mission of the betting shop brand will help you tailor your approach. We love candidates who align with our vision and can contribute to a customer-focused environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Retail Customer Service Team Lead - Coaching & Growth in Glasgow
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight any supervisory experience you have. We want to see how you've led teams in the past and what strategies you've used to ensure high standards of customer service.
Be Personable: Since this role is all about people, let your personality shine through in your application. We love candidates who can connect with others, so share examples of how you've built strong relationships with customers and team members.
Focus on Performance: Don’t forget to mention any achievements related to shop performance. Whether it’s boosting sales or improving customer satisfaction, we want to know how you’ve made a positive impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at William Hill
✨Know the Brand Inside Out
Before your interview, make sure you research the betting shop brand thoroughly. Understand their values, customer service standards, and what sets them apart in the industry. This knowledge will help you demonstrate your genuine interest and align your answers with their expectations.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to highlight your supervisory experience. Prepare specific examples of how you've successfully led a team, resolved conflicts, or improved performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Customer Service Excellence
Since the role focuses on a customer-centric environment, be ready to discuss your approach to delivering outstanding customer service. Share anecdotes that illustrate your ability to handle difficult situations, exceed customer expectations, and foster a positive atmosphere in the shop.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about their team culture, opportunities for growth, and how they measure success in the role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
