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- Tasks: Welcome customers, assist with bets, and promote a safe gambling environment.
- Company: Leading betting and gaming company in Glasgow.
- Benefits: Generous holiday entitlement, subsidised travel, and annual pay reviews.
- Why this job: Join a dynamic team and develop your career in customer service.
- Qualifications: Must be over 18 and passionate about customer service.
- Other info: Extensive training provided with varied shifts available.
The predicted salary is between 30000 - 42000 £ per year.
A leading betting and gaming company is seeking enthusiastic individuals for customer service roles in Glasgow. You will welcome customers, assist with bets and inquiries, and promote a safe gambling environment.
The role includes varied shifts, and opportunities for annual pay reviews and bonuses. Additionally, you will enjoy generous holiday entitlement, subsidised travel, and extensive training to help you develop your career.
If you are over 18 and passionate about customer service, we want to hear from you!
Customer Experience Specialist – Retail Betting in Glasgow employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist – Retail Betting in Glasgow
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, let them see your enthusiasm for customer service and the betting industry.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when dealing with real customers and show the interviewer that you're ready for anything.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re genuinely interested in the role!
We think you need these skills to ace Customer Experience Specialist – Retail Betting in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We love seeing candidates who are genuinely excited about helping others and creating a positive experience.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in retail or customer service. We want to see how your skills align with the role of a Customer Experience Specialist!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at William Hill
✨Know the Company Inside Out
Before your interview, do some research on the betting and gaming company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Specialist, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and ability to create a positive experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations in a retail betting environment. Think about potential challenges you might face and how you would address them, especially regarding promoting a safe gambling environment.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows professionalism and respect for the interviewer's time. Plus, it sets a positive tone for the rest of the conversation.
