At a Glance
- Tasks: Provide onsite tech support and maintain equipment for retail locations.
- Company: Join evoke, a dynamic company behind big brands like William Hill and 888.
- Benefits: Enjoy flexible working, competitive pay, and fantastic perks like discounts and wellness support.
- Other info: Embrace diversity and grow your career in a supportive workplace.
- Why this job: Be part of a team that ensures a great customer experience in a fast-paced environment.
- Qualifications: Experience in field service engineering and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Field Service Engineering team plays a vital role in ensuring our betting shops remain operational, safe and ready to serve customers. We provide field-based technical support across our retail estate, maintaining the technology and equipment that enables colleagues to deliver a great customer experience every day.
Working closely with Shop Operations, Retail Managers, Service Delivery, Technology teams and third-party suppliers, we respond to incidents, complete planned maintenance, install new equipment and support shop openings, closures and refurbishment programmes.
What you will be doing:
- Provide onsite technical support for retail stores, offices, racecourses and operational locations, following all security, health & safety, and company policies while working onsite.
- Diagnose and resolve incidents involving EPOS systems, payment devices, display systems, networking equipment, and peripheral devices.
- Install, configure, and replace hardware in accordance with company standards.
- Deliver planned technology rollouts, upgrades, and refresh programmes.
- Carry out preventative maintenance to reduce service disruption.
- Ensure incidents and service requests are accurately recorded and updated within the Service Management system.
- Manage field stock, equipment, and spare parts responsibly using our Asset system.
- Escalate complex technical issues where appropriate while maintaining ownership through to resolution.
- Support new store openings, relocations, refurbishments, and store closures.
Who we are looking for:
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:
- Experience working as a Field Service Engineer, supporting multiple customer or retail locations, with excellent problem-solving and decision-making skills, with the ability to work independently and prioritise workload across a geographical region.
- Proven ability to diagnose and resolve faults across a range of retail technology and operational equipment.
- Strong customer service skills with the ability to build positive relationships with Shop Managers, retail colleagues and third-party suppliers.
- Good understanding of hardware maintenance, equipment replacement and preventative maintenance practices.
- Ability to identify root causes of equipment failures and implement effective solutions to minimise repeat incidents.
- Experience working within service level agreements (SLAs), balancing reactive incidents with planned maintenance and project work.
- A Full UK driving licence and willingness to travel extensively, including occasional overnight stays where business needs require.
- Good written and verbal communication skills, including maintaining accurate service records and updating stakeholders on progress.
What we offer:
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
- Family Support - Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Perks and discounts - Discounts at a range of high-street retailers.
- Financial compensation, pension, and bonus schemes.
- Health & wellbeing - Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Hybrid working - Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply:
At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the evoke Family!
Field Service Engineer employer: William Hill
William Hill in Dundee is an excellent employer that prioritises customer service and employee satisfaction. With a vibrant work culture, employees enjoy unique benefits such as an annual salary review, a paid day off for birthdays, and a pension matching plan, all while being part of a supportive team that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to William Hill as a field sales pro!
✨Scout Out the Competition
Research potential competitors for William Hill and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up William Hill’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at William Hill, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at William Hill, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at William Hill.
How to prepare for a job interview at William Hill
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that William Hill offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in William Hill but also helps you get a feel for whether you’d thrive in that environment.
