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- Tasks: Welcome customers, process bets, and assist with betting terminals.
- Company: Major betting retailer focused on customer service.
- Benefits: Flexible hours, annual pay review, holiday entitlement, and location allowance.
- Why this job: Join us to enhance customer experiences and promote safer gambling.
- Qualifications: Customer service skills and a passion for helping others.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
A major betting retailer is seeking customer service-oriented individuals to join their team in Epsom, England. In this role, you will welcome customers, process bets, and help patrons with betting terminals while ensuring great service and championing safer gambling practices.
The position offers flexible working hours and numerous benefits, including an annual pay review, holiday entitlement, and a location allowance for roles within the M25. Join us to grow your career while delivering exceptional customer experiences.
Customer Experience Champion – Betting Shop in Epsom employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Champion – Betting Shop in Epsom
✨Tip Number 1
Get to know the company! Research their values and what they stand for. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about delivering exceptional customer experiences.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in a betting shop. This will help you feel more confident when discussing how you’d handle different situations during the interview.
✨Tip Number 3
Be ready to talk about safer gambling practices. Show that you understand the importance of responsible betting and how you can contribute to creating a safe environment for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Experience Champion – Betting Shop in Epsom
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to help customers, especially in fast-paced environments like betting shops.
Be Authentic: Let your personality shine through in your application. We’re looking for genuine individuals who can connect with our customers and create a welcoming atmosphere. Don’t be afraid to show us who you are!
Tailor Your Application: Take the time to customise your application for this role. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for. It shows us you’re really interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at William Hill
✨Know the Betting Landscape
Familiarise yourself with the basics of betting and the specific services offered by the retailer. Understanding different types of bets and how betting terminals work will show your enthusiasm for the role and help you engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to ensure customer satisfaction, as this is crucial for a Customer Experience Champion.
✨Emphasise Safer Gambling Practices
Research safer gambling practices and be ready to discuss how you would promote these in your role. Showing that you care about responsible gambling will resonate well with the interviewers and demonstrate your commitment to customer welfare.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within the organisation. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
