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- Tasks: Lead and motivate a team while ensuring excellent customer service on the shop floor.
- Company: William Hill is a well-established betting shop, creating a welcoming atmosphere for customers since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and great discounts.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in a fun environment.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
- Other info: Flexible working hours with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
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Job Description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
Job Description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
This is not solely a desk-based role, you’ll be on the shop floor, engaging with our customers and ensuring the best experience by:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What\’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Training and development: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
- Career prospects: If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
What do you need to be successful?
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Business William Hill
URL
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Gambling Facilities and Casinos
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Customer Service Team Leader employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with William Hill's values and customer service philosophy. Understanding their approach to customer engagement will help you demonstrate how your leadership style aligns with their mission during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific instances where you motivated your team or improved customer satisfaction, as these experiences will resonate well with the hiring managers.
✨Tip Number 3
Showcase your knowledge of safer gambling practices. Being able to discuss how you would champion responsible gambling within the shop will set you apart as a candidate who truly cares about customer welfare.
✨Tip Number 4
Network with current or former employees of William Hill if possible. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the company culture.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant supervisory experience and customer service skills. Use specific examples that demonstrate your ability to lead and motivate a team, as well as your strong interpersonal skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with William Hill's focus on customer service and community. Be sure to include examples of how you've successfully engaged with customers in previous roles.
Showcase Your Leadership Skills: Emphasise your leadership experience in both your CV and cover letter. Discuss how you have coached and developed team members in the past, and how you plan to maintain high standards in the shop environment.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment via HireVue. Familiarise yourself with common interview questions related to customer service and leadership, and practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at William Hill
✨Show Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivation and coaching techniques that have resulted in improved performance.
✨Understand the Company Culture
William Hill prides itself on creating a welcoming atmosphere for customers. Familiarise yourself with their values and culture, and be ready to discuss how you can contribute to maintaining this environment while leading your team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer situations. Think of specific scenarios where you've successfully resolved issues or improved customer satisfaction, and be ready to share these during the interview.
✨Emphasise Your People Skills
Strong interpersonal skills are essential for this role. Be prepared to discuss how you build relationships with both customers and team members. Highlight your empathy and communication skills, as these will be key in ensuring a positive experience for everyone.