At a Glance
- Tasks: Lead and motivate a team while ensuring an excellent customer experience on the shop floor.
- Company: Join William Hill, a trusted name in UK betting since 1966, now part of evoke.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and great discounts.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Be part of a vibrant culture that values your growth and celebrates diversity.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What's in it for you?
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Training and development: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
- Career prospects: If you want to progress even further (e.g., as a Area Operations Manager or into a Head Office role) there are opportunities to do that.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
What do you need to be successful?
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Business William Hill
URL
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Customer Service Team Leader in Liverpool employer: William Hill
William Hill in Dundee is an excellent employer that prioritises customer service and employee satisfaction. With a vibrant work culture, employees enjoy unique benefits such as an annual salary review, a paid day off for birthdays, and a pension matching plan, all while being part of a supportive team that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Liverpool
✨Tip Number 1
Familiarise yourself with the William Hill brand and its values. Understanding their commitment to customer service and community engagement will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated and developed a team, as this is crucial for the Customer Service Team Leader position.
✨Tip Number 3
Prepare to discuss your strategies for maintaining high standards in customer service. Think about how you would ensure a welcoming atmosphere in the shop and how you would handle any challenges that arise.
✨Tip Number 4
Showcase your interpersonal skills by preparing to engage in role-play scenarios during the interview. This will demonstrate your ability to connect with customers and lead your team effectively.
We think you need these skills to ace Customer Service Team Leader in Liverpool
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Team Leader at William Hill. Highlight your supervisory experience and people skills in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service experience, and any relevant achievements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you can contribute to the warm atmosphere at William Hill.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at William Hill
✨Show Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on motivating and coaching your colleagues to achieve their best.
✨Emphasise Customer Engagement
William Hill values customer interaction highly. Be ready to discuss your approach to building relationships with customers and providing excellent service. Share specific instances where you went above and beyond to enhance a customer's experience.
✨Highlight Your Adaptability
With varied working hours and responsibilities, adaptability is key. Discuss how you've managed changing situations in previous roles, especially in fast-paced environments, and how you can maintain high standards under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about potential challenges you might face in the role and how you would address them, particularly regarding safer gambling practices.
