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- Tasks: Lead and motivate a team to deliver exceptional customer service in a vibrant betting shop.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts with top retailers.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
- Other info: Great career progression opportunities and a culture of trust and belonging.
The predicted salary is between 28800 - 43200 £ per year.
3 days ago Be among the first 25 applicants
Customer Service Team Lead
Job Description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What\’s in it for you?
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Training and development: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
- Career prospects: If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
What do you need to be successful?
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Gambling Facilities and Casinos
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Customer Service Team Leader employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values, culture, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leadership. Think about your past experiences and how they relate to the role. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your people skills! As a Team Leader, you'll need to demonstrate your ability to motivate and engage a team. Share examples of how you've successfully led a team or resolved conflicts in the past. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Customer Service Team Leader role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your People Skills: Since this role is all about leading and motivating a team, don’t forget to showcase your supervisory experience and strong people skills. Share specific examples of how you've successfully engaged with customers and supported your team.
Keep It Professional Yet Personal: While we want to see your professional side, let your personality shine through too! A positive, can-do attitude is key, so make sure your application reflects that dynamic approach we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at William Hill!
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, culture, and what makes them unique in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, motivated others, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Engagement
Since building relationships with customers is key, think of specific instances where you've provided excellent customer service. Be ready to discuss how you can create a welcoming atmosphere in the shop and champion safer gambling practices.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or career progression within William Hill. This shows you're proactive and genuinely interested in the role.
