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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in a vibrant betting shop.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts with top retailers.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
- Other info: Great career progression opportunities and a culture of trust and belonging.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Customer Service Team Leader role at William Hill.
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in helping us maintain this atmosphere and making your mark on our business. You’ll receive continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
- Annual pay review and bonus scheme: base salary reviewed annually with eligibility for an annual performance bonus
- Holiday entitlement: 28 days per year (pro rata)
- Paid birthday day off: an extra paid day off during your birthday month
- Subsidised travel: for roles based in London, discounted or free Oyster card
- Training and development: induction programme plus external and on-the-job training
- Career prospects: opportunities to progress to roles such as Cluster Operations Manager or Head Office
- Pension plan: pension contributions matched up to 4%
- Perks and discounts: discounts with high street retailers, cinemas, and holidays
What do you need to be successful?
- Aged 18+ (legal requirement)
- Supervisory experience and strong people skills
- Positive, can-do attitude with a professional and dynamic approach
- Strong interpersonal and empathy skills with the ability to engage customers from diverse backgrounds
What happens next?
After you apply, our Talent Acquisition team will review your application. If you’re successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience.
Our culture is built on trust and belonging. We empower teams to work in a way that suits them, celebrate differences, and win together. If you have drive and energy to achieve your career goals, you’ll be a great fit.
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Customer Service Team Leader employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values, culture, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and leadership. Think about your past experiences and how they relate to the role. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your people skills! As a Team Leader, you'll need to demonstrate your ability to motivate and engage a team. Share examples of how you've successfully led a team or resolved conflicts in the past. This will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Customer Service Team Leader role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your People Skills: Since this role is all about leading and motivating a team, don’t forget to showcase your supervisory experience and strong people skills. Share specific examples of how you've successfully engaged with customers and supported your team.
Keep It Professional Yet Personal: While we want to see your professional side, let your personality shine through too! A positive, can-do attitude is key, so make sure your application reflects that dynamic approach we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at William Hill!
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, culture, and what makes them unique in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, motivated others, or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Engagement
Since building relationships with customers is key, think of specific instances where you've provided excellent customer service. Be ready to discuss how you can create a welcoming atmosphere in the shop and champion safer gambling practices.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or career progression within William Hill. This shows you're proactive and genuinely interested in the role.
