At a Glance
- Tasks: Lead and motivate a team to deliver exceptional customer service in a vibrant betting shop.
- Company: Join the iconic William Hill, a staple of the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts at popular retailers.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team that champions customer experience and safer gambling.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Team Leader role at William Hill
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What do you need to be successful?
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can‑do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Benefits
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday, taken any time within your birthday month
- Subsidised travel: For roles based in London, access to a heavily discounted (or free) Zone 1‑6 Oyster card
- Training and development: Induction programme plus external and on‑the‑job training throughout your time here
- Career prospects: Opportunities to progress to Cluster Operations Manager or a Head Office role
- Pension plan: Matching pension contributions to 4%
- Perks and discounts: Discounts in high street shops, cinemas and holidays
Customer Service Team Leader in Alloa employer: William Hill
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where our employees can thrive in a supportive and dynamic environment. As a Customer Service Team Leader, you will benefit from comprehensive training, career progression opportunities, and a range of perks including an annual pay review, subsidised travel, and a paid day off for your birthday. Our culture fosters teamwork and inclusivity, ensuring that every team member feels valued and empowered to deliver exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Alloa
✨Tip Number 1
Get to know the company culture! Before your interview, check out William Hill's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll need to demonstrate strong interpersonal skills. Role-play common customer scenarios with a friend to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your leadership style! Think about examples from your past where you've motivated a team or handled a tough situation. Be ready to share these stories during your interview to highlight your supervisory experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the William Hill family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Alloa
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Customer Service Team Leader role. Highlight your supervisory experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at William Hill
✨Know the Company Inside Out
Before your interview, take some time to research William Hill. Understand their values, mission, and what makes them unique in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, and be ready to discuss how you maintain high standards in customer service.
✨Engage with Customer Scenarios
Expect to be asked about how you would handle specific customer situations. Think of scenarios that highlight your interpersonal skills and empathy. Practising these responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the team.
